Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
$152,000 – $190,000Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Technology, Data LabelingIndustries
Requirements
- 6+ years in customer-facing, high-ownership roles (engagement management, consulting, customer success, strategy & operations, or similar), ideally with AI, data, or complex operational products
- Management consulting experience strongly preferred
- Proven track record leading complex, multi-stakeholder implementations and driving measurable business outcomes for enterprise customers
- Experience working with senior stakeholders (VP/C-level) and navigating complex organizations
- Strong program and project management skills across multiple concurrent workstreams
- Comfort with data and metrics—defining KPIs, doing simple analysis
Responsibilities
- Leading strategic implementations for key Handshake AI accounts, from scope and milestones through on-time, successful go-live
- Owning the full engagement lifecycle (onboarding, delivery, QBRs, expansions, renewals) as the single-threaded owner of value for a portfolio of strategic customers
- Translating customer needs into clear programs and requirements, influencing product, operations, and roadmap decisions
- Defining and reporting on success metrics (business KPIs, SLAs, model quality) and using data to guide decisions and expansions
- Partnering with Sales on seamless pre- to post-sales handoffs and identifying upsell / cross-sell opportunities
Skills
Customer Relationship Management
Program Management
Onboarding
Cross-Functional Collaboration
Operations
Product Management
Engineering Coordination
Client Engagement
Scaling Programs
Account Management
Handshake
Connects students with job opportunities
About Handshake
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$422.2MTotal Funding
SERIES_FCompany Stage
Cybersecurity, EducationIndustries
501-1,000Employees
Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO
Risks
Emerging competitors like Fizz target Handshake's demographic with financial products.
Intuit's collaboration may draw students away from Handshake.
AI-driven skills demand may reduce engagement with Handshake.
Differentiation
Handshake connects over 15 million students with 900,000 employers.
The platform offers a user-friendly interface for job and internship applications.
Handshake ensures data privacy, complying with regulations like FERPA.
Upsides
Handshake's new social media-like interface boosts user engagement.
Growing student loan repayment benefits attract more employers to Handshake.
Demand for skills-based workforce aligns with Handshake's mission.
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