Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
$152,000 – $190,000Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
AI, Technology, Data LabelingIndustries
Requirements
- 6+ years in customer-facing, high-ownership roles (engagement management, consulting, customer success, strategy & operations, or similar), ideally with AI, data, or complex operational products
- Management consulting experience strongly preferred
- Proven track record leading complex, multi-stakeholder implementations and driving measurable business outcomes for enterprise customers
- Experience working with senior stakeholders (VP/C-level) and navigating complex organizations
- Strong program and project management skills across multiple concurrent workstreams
- Comfort with data and metrics—defining KPIs, doing simple analysis
Responsibilities
- Leading strategic implementations for key Handshake AI accounts, from scope and milestones through on-time, successful go-live
- Owning the full engagement lifecycle (onboarding, delivery, QBRs, expansions, renewals) as the single-threaded owner of value for a portfolio of strategic customers
- Translating customer needs into clear programs and requirements, influencing product, operations, and roadmap decisions
- Defining and reporting on success metrics (business KPIs, SLAs, model quality) and using data to guide decisions and expansions
- Partnering with Sales on seamless pre- to post-sales handoffs and identifying upsell / cross-sell opportunities
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Engagement Management Lead position?
The salary range is $152K - $190K.
Is this role remote or onsite?
The position is onsite.
What are the key responsibilities for this role?
You'll lead strategic implementations for key accounts, own the full engagement lifecycle including onboarding and renewals, translate customer needs into programs, define success metrics, and partner with Sales on handoffs and upsell opportunities.
What is the company culture like at Handshake AI?
Handshake AI features a world-class team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, and is a fast-growing, capitalized company valued at $3.5B, focused on leading the AI career revolution with proven market demand.
What does success look like in the first 6-12 months?
Success involves having multiple high-priority implementations live in production with referenceable customer wins, strong adoption and satisfaction in your accounts, and being seen as the owner of outcomes by Sales, Ops, and Product leaders.
Handshake
Connects students with job opportunities
About Handshake
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$422.2MTotal Funding
SERIES_FCompany Stage
Cybersecurity, EducationIndustries
501-1,000Employees
Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO
Risks
Emerging competitors like Fizz target Handshake's demographic with financial products.
Intuit's collaboration may draw students away from Handshake.
AI-driven skills demand may reduce engagement with Handshake.
Differentiation
Handshake connects over 15 million students with 900,000 employers.
The platform offers a user-friendly interface for job and internship applications.
Handshake ensures data privacy, complying with regulations like FERPA.
Upsides
Handshake's new social media-like interface boosts user engagement.
Growing student loan repayment benefits attract more employers to Handshake.
Demand for skills-based workforce aligns with Handshake's mission.
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