EndPoint Support Analyst at cencora

Brooks, Kentucky, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Bachelor’s Degree in Computer Science, certifications or equivalent experience

Responsibilities

Works with end user device engineers and customers (internal, external, and vendors) to understand user’s Endpoint Support requirements
Provides feedback regarding requirements and provides recommendations
Participates or may lead short-term Endpoint Support project/task planning efforts with team members, customers and other IT groups
Provides input to cost/time estimates
Documents discussion and agreements
Coordinates the deployment of new or upgraded images, software and hardware for multiple endpoints
Plans and schedules the installation and deployment projects
Participates in deployment of new or upgrade information technology and infrastructure projects, including assisting co-workers and vendor partners
Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications
Submits or updates configuration items within management tools
Develops and documents procedures for performing configuration changes, updates and upgrades
May participate in the unit testing for new deployments or new components and remediates problems
Provides feedback or remediation approaches on new software performance and testing
Performs Level 2 and 3 issue assessment and resolution of problems, working with manufacturers/vendors as needed
Researches, analyzes and recommends the implementation of software or hardware changes to rectify any problems
Creates temporary solutions until permanent solutions can be implemented
Coordinates the resolution of escalated application, hardware and software problems
Ensures that all technical resources are available for meetings that include video conferencing
Documents and reviews solutions to common problems and responses for frequently asked questions
Implements contingency plans including reliable backup and restore procedures, as needed
May participate in R&D POC efforts
May provide recommendations per customer feedback
Adheres to policies, procedures and standards
Makes suggestions for policies and procedures and standards for Endpoint operational processes
Supports IT inventory/asset management processes
May provide on-the-spot training to end users
Identifies end-user training needs
Participate in the development of training materials, as needed
Provides coaching and guidance to team members

Skills

Key technologies and capabilities for this role

Endpoint SupportIT TroubleshootingDevice DeploymentHardware SupportSoftware InstallationProject PlanningImage DeploymentTechnical Lead

Questions & Answers

Common questions about this position

What is the employment type for this Endpoint Support Analyst position?

This is a full-time position.

Is this Endpoint Support Analyst role remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Endpoint Support Analyst role?

The role requires skills in providing complex maintenance and support for endpoint devices, troubleshooting IT-related problems at Level 2 and 3, and coordinating deployments of hardware, software, and images.

What is the company culture like at Cencora?

Team members are at the heart of everything, united in creating healthier futures, with every person essential to delivering on that purpose in an innovative company.

What makes a strong candidate for the Endpoint Support Analyst position?

Strong candidates have experience working on multiple projects concurrently, sometimes as a technical lead, partnering with engineers and vendors, and handling deployment, testing, and technical support for endpoint devices.

cencora

Pharmaceutical distribution and healthcare solutions provider

About cencora

Cencora is a global pharmaceutical solutions organization that focuses on enhancing healthcare for both people and animals. The company provides a wide range of services, including drug distribution, specialty pharmacy services, and consulting, which help healthcare providers, pharmaceutical manufacturers, and veterinary practices improve efficiency and patient outcomes. Cencora's business model is centered around offering value-added services, generating revenue through pharmaceutical distribution, consulting, and patient support programs. What sets Cencora apart from its competitors is its commitment to social responsibility, exemplified by its $100 million investment in Project Black, which aims to foster minority-owned businesses. The company's goal is to advance pharmaceutical care while adhering to Environmental, Social, and Governance (ESG) principles.

None, PennsylvaniaHeadquarters

1907Year Founded

IPOCompany Stage

Consulting, Social Impact, HealthcareIndustries

5,001-10,000Employees

Risks

Cencora's $75 million ransomware payment reveals cybersecurity vulnerabilities.

Retina Consultants acquisition increases financial leverage, risking balance sheet strain.

Governance issues from past court cases could impact Cencora's reputation.

Differentiation

Cencora integrates drug distribution with specialty pharmacy and consulting services.

The company offers a unique combination of supply chain management and data analytics.

Cencora's ESG initiatives, like Project Black, set it apart in sustainability efforts.

Upsides

Growing demand for specialty pharmacy services boosts Cencora's market share.

Telehealth trends offer Cencora new digital integration opportunities.

Personalized medicine aligns with Cencora's data analytics and patient support capabilities.

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