Enablement Lead at TSMG

Palo Alto, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Operations, Business OperationsIndustries

Requirements

Robust background (8+ years) in operations
Extensive experience in outsourced service delivery within client-facing, managed services, or business process outsourcing environments
Process Optimization expertise

Responsibilities

Lead and coordinate cross-functional initiatives to enhance operational efficiency, cost-effectiveness, and service delivery
Collaborate with process owners across regional and functional teams to facilitate effective process development
Translate strategic objectives into actionable programs with defined milestones, accountability, and measurable outcomes
Oversee delivery across diverse domains, ensuring alignment of priorities, resource allocation, and timelines
Proactively manage risks, dependencies, and change management for seamless program execution
Harmonize processes and standards across workflows
Identify and implement opportunities for automation, workflow efficiency, and improved data visibility
Facilitate communication across leadership and delivery teams for transparency and shared accountability
Lead cross-team working groups to address systemic challenges, remove silos, and accelerate outcomes
Establish and monitor operational KPIs using data-driven insights for continuous improvement
Create and manage Quality framework and associated quality policies across Hardware Operations workflows
Develop review and feedback mechanisms to improve processes, adopt lessons learned, and incorporate best practices
Define and implement unified processes for managing materials and equipment across operational sites, using automation and structured planning
Lead engineering and operational change management initiatives, ensuring documentation, communication, and adoption
Proactively identify process bottlenecks and inefficiencies
Serve as process expert for supply chain functions, providing guidance on procurement, logistics, and inventory strategies
Enhance coordination between logistics, procurement, finance, and field teams for a resilient supply chain
Manage and coach regional site leads and coordinators to ensure site functioning
Collaborate with global/regional leads and clients on site needs, priorities, and risks
Ensure health and safety processes are in place across all sites
Manage and mentor globally dispersed teams and leads, fostering collaboration and growth
Promote a culture of enablement, continuous improvement, and data-informed decision making
Champion collaboration and shared accountability across teams and geographies

Skills

Key technologies and capabilities for this role

Program ManagementOperational LeadershipProcess OptimizationChange ManagementKPI MonitoringCross-functional CollaborationRisk ManagementAutomationData-driven InsightsQuality Framework

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for the Enablement Lead role?

This information is not specified in the job description.

What key skills are required for the Operations Enablement Lead position?

Key skills include operational leadership, program management, process optimization, change management, and supply chain expertise, with the ability to lead cross-functional teams and drive data-driven improvements.

What does the team structure look like for this role?

The role oversees multiple operational teams including facilities, inventory, fleet, procurement, and product lifecycle management, while collaborating closely with the Technical Enablement Lead and BizOps Lead.

What makes a strong candidate for the Enablement Lead position?

Strong candidates demonstrate experience in operational leadership, cross-functional collaboration, process harmonization, KPI monitoring, and supply chain oversight to drive efficiency and alignment across teams.

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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