Employee Relations Specialist at M&T Bank

Getzville, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Bachelor’s degree in related field (Human Resources, Business Administration, Communications)
3 or more years’ experience (implied in related field)

Responsibilities

Deliver high quality and effective employee relations solutions to a line of business and/or geographic territory
Resolve problems, receive and participate in resolving employee and regulatory complaints
Coach managers and employees to achieve resolution of issues and develop/maintain good employee relations
Ensure uniform and equitable application of organization policies and procedures while adhering to regulations
Provide enterprise-ER solutions by consulting with leaders, managers, and employees on work environment issues
Apply technical skills in mediation, critical incident management, and organization intervention
Deliver high quality decisions and counsel consistently
Identify and analyze employee relations matters and recommend appropriate employment action to maintain productive work environment, achieve optimal performance, and minimize risk
Under supervision, administer the Bank’s Performance Expectations and Corrective Action Policy, using judgment to accelerate as appropriate
Under supervision, determine when termination is appropriate and oversee the termination process
Prepare documentation and enter into applicable systems consistent with bank standards
Understand the employee handbook and interpret/counsel employees and managers as needed
Receive complaints, conduct some investigations, assist Investigations Team, recommend and resolve problems, and counsel employees
Participate in EEOC/Human Rights/Wage and Hour regulatory complaints and represent the bank at investigative conferences, unemployment hearings, and meetings
Counsel employees on conduct issues, including disputes, financial problems, illness/disability, and performance problems
Act as consultant to department heads on Affirmative Action and EEO policies and practices
Conduct presentations and trainings on employee relations topics
Support, develop, and revise training programs on Bank policy, sexual harassment, legal issues, performance management, and other topics
Work collaboratively with other HR Centers of Excellence to represent Employee Relations perspectives
Support exit interview process, including analyzing results and follow-up
Respond to inquiries regarding general personnel policies and procedures
Report policy issues to corporate Employee Relations
Provide presentations on legal related issues and government regulations
Keep informed on developments in wages/salaries, employee benefits, recruitment, and equal opportunity
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

Employee RelationsPerformance ManagementCorrective ActionInvestigationsMediationPolicy InterpretationEEOC ComplianceTermination ProcessHR ConsultingRegulatory ComplaintsCritical Incident Management

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What are the main responsibilities of the Employee Relations Specialist?

Responsibilities include delivering employee relations solutions, resolving complaints, coaching managers and employees, administering performance and corrective action policies, conducting investigations, and counseling on conduct issues.

What skills or experience are required for this role?

The role requires HR expertise in employee relations, mediation, critical incident management, investigation skills, knowledge of policies like Performance Expectations and Corrective Action, and experience with regulatory complaints such as EEOC and unemployment hearings.

Does this role involve working under supervision?

Yes, the role works under the supervision of an ER manager or Senior ER Partner for tasks like administering corrective actions and overseeing terminations.

What makes a strong candidate for this Employee Relations Specialist position?

Strong candidates will have HR expertise in employee relations, experience with investigations, policy administration, regulatory compliance, and the ability to coach managers and employees while minimizing risk to the bank.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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