Emerging Risk Operations Manager at OpenAI

San Francisco, California, United States

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$280,000 – $345,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

8+ years in Trust & Safety, Risk Operations, Integrity, or adjacent fields, including 5+ years of people management experience
Have built and scaled high-performing operational teams—including people, processes, vendors, and tooling
Strong familiarity with LLM behaviors, classifier development, or AI-driven workflows; direct experience with tools like Python, SQL, or OpenAI APIs is preferred
Comfortable triaging complex, ambiguous escalations and influencing detection, automation, or model improvement workstreams
Clear and strategic communicator who can engage leadership and cross-functional stakeholders with precision, context, and influence
Maintain a collaborative, humble approach and a strong bias for action
Energized by ambiguous problem spaces and approach risk with a systems-oriented mindset

Responsibilities

Build and lead a team responsible for handling safety risks across the platform
Design and scale workflows for detection, analysis, data flywheels, and operational support
Drive technical feedback loops with modeling and classifier teams, and use qualitative + quantitative insights to improve detection systems
Develop and deliver trend analysis and insights reporting for cross-functional stakeholders, surfacing risk patterns, escalation themes, and early signals
Stand up new workflows and playbooks for novel risks and harms
Partner with Policy, Product, Legal, and Engineering teams to shape detection, enforcement, and automation strategies
Partner with Vendor Operations to optimize coverage, training, and performance management for external teams
Measure signal strength, triage outcomes, and feedback loops using dashboards, labeling pipelines, and team metrics

Skills

Risk Operations

Anomaly Detection

Data Analysis

Workflow Design

Team Leadership

Strategic Communication

Cross-Functional Collaboration

Automation Development

Exploratory Investigations

Ticket Analysis

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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