m) at Danaher Corporation

Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Microscopy, Medical DevicesIndustries

Requirements

Successfully completed an undergraduate degree (Masters degree a plus)
Minimum of 10 years’ experience working for a global organization
Successfully managing and developing customer-facing organizations

Responsibilities

Manage all LMS Field Operations related to Service, including profitable growth of service revenue, installation of all new and demonstration equipment in EMEA, service contract field repairs/refurbishment within service level agreements, demand service, and warranty repairs
Manage and oversee an organization with 120 staff (Field Service Managers, Field Service Engineers, Customer Service Delivery, and Service Contract Sales) to ensure satisfactory job performance, business objectives, revenue, and profit targets
Actively pursue customer feedback to ensure customer satisfaction and consistent high-quality service support, incorporating Danaher Business Systems Tools into daily work
Maintain intimate knowledge of contractual obligations to Customers, Dealers, and Authorized Third Party service organizations within the assigned area to properly respond and fulfill agreements
Own and optimize the regional Service P&L and achieve business financial objectives to create above-market economic growth
Recommend purchases and allocations of spare parts inventory, supplies, etc., for the assigned area and maintain/reconcile these items to meet or exceed contractual commitments and customer expectations
Establish a close working relationship with Sales Management to create a team atmosphere between sales/service and capitalize on sales opportunities
Establish a close working relationship with Business Unit Management to address escalated issues and represent the company professionally to instill confidence in current and prospective customers

Skills

Leadership

Team Building

Customer Satisfaction

Root Cause Analysis

Conflict Resolution

Negotiation

Stakeholder Management

Service Management

Process Improvement

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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