Email Support Specialist at Filevine

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Technology, SaaSIndustries

Requirements

Previous technical support/chat support experience preferred
Prior experience in high-volume environment
Professional presence in customer-facing settings
Excellent written and verbal communication
A high technical aptitude
Receptive to feedback
Hungry to help customers, learn and to provide excellent service
Passion for providing world-class support
Empathetic and technically skilled problem solver with a knack for solving difficult problems
Full-time availability
Onsite and in-office in Salt Lake City, UT

Responsibilities

Work directly with customers to investigate and resolve difficult issues primarily over email
Schedule and join Zoom meetings when necessary
Obtain and maintain a high level of functional knowledge and exposure to all tools to become a product knowledge expert
Work cross-functionally with different departments to grow knowledge, ensure healthy communications across the organization, and provide the best client experience
Develop and maintain resources by writing internal knowledge base articles
Become an expert on Filevine products
Maintain in-depth understanding of Filevine products, customer use cases, and support processes to assist with issues, team training, documentation, and ensure excellent quality of support

Skills

Key technologies and capabilities for this role

Email SupportZoomCustomer ServiceTechnical TroubleshootingProduct KnowledgeDocumentationTeam TrainingCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is an onsite and in-office position based in Salt Lake City, UT.

What is the salary for the Email Support Specialist role?

This information is not specified in the job description.

What skills and experience are required for this position?

Previous technical support or chat support experience is preferred, along with excellent written and verbal communication, high technical aptitude, and a receptive attitude to feedback.

What is the company culture like at Filevine?

Filevine has a team of extraordinary and passionate professionals who love working together, with a focus on intuitive technology, customer success, and cross-functional collaboration to ensure a seamless customer experience.

What makes a strong candidate for the Email Support Specialist role?

Strong candidates are empathetic, technically skilled problem solvers who are hungry to help customers, learn quickly, and provide excellent service, with prior technical support experience and a passion for world-class support.

Filevine

AI-powered platform for legal operations

About Filevine

Filevine provides an AI-powered legal technology platform designed to improve the efficiency of law firms. The software suite, developed by legal professionals, includes features that reduce repetitive tasks, assist in drafting documents using case data, and offer customizable settings for document management. It also includes tools for invoicing, timesheet review, and time tracking, which help law firms streamline their workflows and save resources. Additionally, Filevine offers AI-enhanced intake and lead management tools that assist firms in converting leads into clients and optimizing marketing efforts. The platform features eSignature capabilities for easy document management and signing. Unlike many competitors, Filevine integrates advanced AI functionalities, allowing users to generate demand letters and gain real-time insights from documents. The goal of Filevine is to empower law firms of all sizes to operate more efficiently and effectively through technology.

Provo, UtahHeadquarters

2015Year Founded

$414MTotal Funding

SERIES_DCompany Stage

AI & Machine Learning, LegalIndustries

501-1,000Employees

Benefits

Medical, dental, & vision insurance

Parental leave

Disability insurance

Ergonomic and height-adjustable workstations

Weekly taco lunches

Flexible hybrid work schedules

Risks

Increased competition from similar AI-powered legal tech startups may affect market share.

Data privacy concerns with AI and third-party platforms could lead to regulatory issues.

Economic downturns may reduce law firms' spending on legal technology solutions.

Differentiation

Filevine offers a comprehensive AI-powered platform tailored for legal professionals.

The platform integrates real-time data analytics for enhanced decision-making in law firms.

Filevine's eSignature and document management tools streamline legal workflows efficiently.

Upsides

Filevine's AI tools improve lead conversion and client acquisition for law firms.

The partnership with Domo enhances operational efficiency through actionable data insights.

Filevine's comprehensive billing and payments platform strengthens its end-to-end solution offering.

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