Electronic Working Administrator at Williams

Newport, Wales, United Kingdom

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£24,570 – £24,570Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Legal Services, Professional ServicesIndustries

Requirements

Self-motivated with a can-do attitude
Data entry experience
Ability to work in a high-volume environment
Understanding of delivery against client service levels
Proactive and detail-oriented
Confident in liaising with clients, courts, and solicitors
Organized and customer-focused
Accuracy and attention to detail
Ability to handle confidential information responsibly
Typing and computer literacy skills (IT literate)
Effective communication skills (listening & written)
Planning & organising skills (managing work)
Accountability and responsibility
Personal attributes: self-motivated, organised, customer-focused, confident communicator, methodical and logical approach, team player able to work on own initiative, commitment to deliver

Responsibilities

Administer Client Accept Service paperwork as part of a team, following processes and procedures for accuracy
Set up new cases on behalf of a law firm
Review documentation
Deal with incoming mail
Perform data entry and validation of information
Liaise with courts, clients, and claimant solicitors by telephone to clarify received or missing information
Handle confidential information in line with data security protocols
Answer inbound calls from clients
Make outgoing calls to clients to obtain missing information
Perform other administrative duties as required
Adhere to defined standards and processes
Deal with client issues quickly and effectively, seeking assistance when required
Develop and maintain strong relationships with internal and external clients, providing assistance and advice

Skills

Key technologies and capabilities for this role

data entrycase documentationclient liaisoncustomer servicedocumentation processinghigh-volume processing

Questions & Answers

Common questions about this position

What is the salary for the Electronic Working Administrator role?

The salary is £24,570 per annum plus company benefits.

Is remote work available for this position?

The role offers hybrid working once competent after training, with the location in Newport, NP10 8UH.

What skills are required for this role?

Key skills include data entry experience, attention to detail, ability to work in a high-volume environment, confident liaison with clients/courts/solicitors by telephone, and handling confidential information securely.

What professional development opportunities does the company offer?

The company provides one-to-one training, coaching from Team Leaders and Senior Administrators, personalized development plans with milestones, regular feedback, and mentorship for career advancement.

What makes a strong candidate for this position?

A strong candidate is self-motivated with a can-do attitude, has data entry experience, thrives in high-volume environments, is proactive, detail-oriented, confident in client communication, and customer-focused.