Electromechanical Repair Specialist at TSMG

Palo Alto, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ElectronicsIndustries

Requirements

At least 3 years of relevant work experience
Ability to travel, often on short notice
Valid passport or ability to obtain one within <6 months
Clear driving record (MVR) and ability to operate motor vehicles
Expert knowledge of and experience with hand tools, light power tools, types and application of hardware, measuring tools and techniques, basic automotive repair, understanding of wiring diagrams, electronics repairs
Intermediate knowledge of Linux
Working knowledge of ticketing systems, Gmail and Google Calendar, basic spreadsheet tasks (Google Sheets preferred), moderate to advanced automotive repair
Familiarity with various testing techniques and great hardware troubleshooting skills
Hardware troubleshooting, installation, and warehouse management experience
Familiarity with vehicle parts, computer parts, camera parts, PCB etc
Excellent interpersonal and communication skills with ability to operate and communicate effectively with people at all levels
Comfortable with a rapidly-changing environment
Strong problem-solving skills and excellent attention to detail
Able to work independently, motivated, proactive attitude with passion for learning and creative problem solving

Responsibilities

Assist engineering teams in testing advanced client-designed equipment such as high-resolution cameras, mechanical frames, cables, and geolocation hardware when required and agreed by team lead
Manage field support technical projects
Analyze common hardware failures by testing and debugging specific client-designed electronics equipment
Support the development of documentation for test procedures and reports for new and existing hardware/components
Audit and maintain knowledge resources with accurate and useful information
Act as SME in the review process of hardware support troubleshooting and repair procedures at a global scale, including: monitoring technical standards of the field support team globally, identifying technical knowledge gaps and working with leads to address them, identifying patterns of service-affecting failures to develop technical or process improvements, being aligned with Global and Regional Leads on workflows and project requirements for process improvements, identifying common intermittent faults and analyzing cause and repair

Skills

Key technologies and capabilities for this role

Electromechanical RepairHardware TestingDebuggingProject ManagementTechnical DocumentationHardware TroubleshootingElectronics RepairGeolocation HardwareHigh-Resolution CamerasMechanical Frames

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This is not a remote position as it requires the ability to travel often on short notice, a valid passport or ability to obtain one, a clear driving record, and operation of motor vehicles.

What are the key required skills for this role?

Key skills include expert knowledge of hand tools, light power tools, hardware types, measuring tools, basic automotive repair, wiring diagrams, and electronics repairs; intermediate Linux knowledge; working knowledge of ticketing systems, Gmail, Google Calendar, and spreadsheets; plus excellent interpersonal and communication skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team structure look like for this role?

The role involves working closely with regional tech leads, assisting engineering teams, acting as a SME for global hardware troubleshooting, and aligning with Global and Regional Leads on workflows and process improvements.

What experience makes a strong candidate for this position?

Candidates need at least 3 years of relevant work experience, expert hardware troubleshooting skills, familiarity with testing techniques, vehicle/computer/camera parts and PCBs, plus strong communication skills and comfort operating across business levels.

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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