[Remote] Elastic Search Database Engineer at LivePerson

India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
8+ years of hands-on experience managing Elasticsearch in production environments
Deep understanding of Elasticsearch internals: shards, replicas, mappings, analyzers, and lifecycle policies, snapshot backup/restore
Strong proficiency in Bash or Python for scripting and automation
Proven experience with infrastructure-as-code using Terraform and Ansible
Cloud expertise in either Google Cloud Platform (GCP) or Amazon Web Services (AWS)

Responsibilities

Architect, deploy, and maintain large-scale Elasticsearch clusters in production
Optimize indexing, querying, and cluster performance for high-throughput workloads
Implement monitoring, alerting, and logging using tools like Prometheus, Grafana, or ELK stack
Automate infrastructure provisioning using Terraform and configuration management with Ansible
Collaborate with DevOps and backend teams to integrate Elasticsearch into broader systems
Troubleshoot complex issues across cloud, network, and application layers
Document best practices, runbooks, and performance benchmarks
Participate in rotational on-call support to ensure 24/7 coverage for critical database systems
Collaborate with teams to gather and understand database requirements, contributing insights for architectural decisions
Assist in designing, implementing, and maintaining database systems on cloud platforms, focusing on optimizing Google Cloud Platform services
Develop automation scripts and infrastructure-as-code solutions using Ansible, Terraform and Python to provision, configure, and manage database instances and clusters
Participate in version control processes to manage infrastructure code and configurations effectively
Stay informed about industry trends, emerging technologies, and best practices in DevOps, databases, cloud computing, and Python programming

Skills

Key technologies and capabilities for this role

ElasticsearchAnsibleTerraformPythonPrometheusGrafanaELK Stack

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote in India.

What experience level is required for this role?

The role requires 8+ years of experience as a Senior Elasticsearch Engineer.

What key skills and tools are needed for this position?

Required skills include expertise in Elasticsearch, DevOps practices, cloud technologies, Ansible, Terraform, and Python programming.

What is the educational qualification for this job?

A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience) is required.

What does LivePerson value in team members?

LivePerson values individuals excited to build from the ground up, who seek growth opportunities, build partnerships, embrace feedback, make data-driven decisions, and care about well-being.

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters

1995Year Founded

$40.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Professional Development Budget

Tuition Reimbursement

Wellness Program

Mental Health Support

Flexible Work Hours

Remote Work Options

Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.

Rapid AI advancements may require significant R&D investment to maintain competitiveness.

Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.

The company partners with industry leaders like Telnyx to enhance real-time communication.

LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.

Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.

Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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