Ekspert(-ka) ds. rozwoju procesów dla klienta indywidualnego at Santander

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

At least 2 years of experience in a financial institution in creating and implementing processes, services, products for individual clients – preferably in personal accounts
Experience in collaborating with IT in designing and implementing changes - from business/regulatory/market analyses through preparing requirements/User Stories to implementation and monitoring effects
Knowledge and skills in customer journey paths
Knowledge of regulations concerning bank clients and interest in changes arising from them
Proficient in tools such as MS Office (Excel, PowerPoint) and JIRA/Confluence
Ability to work both in a team and independently, with courage to take on challenges
Experience working in Agile methodology, e.g., in projects
Higher education
Good command of English

Responsibilities

Designing and developing acquisition processes for personal accounts for individual clients
Leading implementation projects concerning the above changes starting from the analysis stage – particularly regulatory and technological requirements – through product and process design to system changes implementation and monitoring
Collaboration in a dynamic team responsible business-wise for client acquisition and personal accounts offer
Collaboration with the Santander Group in creating concepts and implementations

Skills

Excel

PowerPoint

JIRA

Confluence

Agile

User Stories

Business Analysis

Process Optimization

Customer Journey

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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