[Remote] Educational Services Program Support Specialist at Snowflake

Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Comprehensive understanding of customer training methods (including ILT, vILT/Webinar, public and private sessions, On-Demand, and Certification, etc.)
Customer support experience
Financial and analytical reporting experience
Proficiency in multiple LMS/CMS tools (SeerTech, SFDC, Financial Force(Certinia))
Experience with system administration (enterprise LMS, SFDC, Financial Force)
Knowledge of EDU Operations PM processes
Experience with cross-functional communication and coordination
Ability to troubleshoot technical issues and provide customer support
Familiarity with Salesforce and Certinia reports
Excellent customer support and communication skills
Ability to maintain process documentation and best practices
Experience with Adobe suite of products (Adobe Experience Manager, Tableau, Sale)

Responsibilities

Program Management and Coordination:
Plan and manage backlog burndown and reachouts for global teams
Provide up-to-date reporting throughout the quarter
Show revenue impact and engagement analysis
System Administration:
Maintain pricing and SKU worksheets
Calculate new currency prices and training fund uplifts
Pre/post release testing and catalog updates
UAT testing for new features/enhancements and course releases
Order Management and Reporting:
Document and maintain financial processes
Maintain backlog tracking and currency conversions
Maintain Training Fund/Credit pricing and uplifts
Maintain discounting/regional pricing
EDU Operations PM:
Schedule and plan ad-hoc project meetings
Keep PM tool up-to-date and accurate
Fill in for primary PMs as needed
Cross-Functional Communication:
Coordinate with teams and stakeholders
Ensure teams and stakeholders are informed and aligned
Vendor Relationships:
Manage vendor relationships and support ticket tracking
LMS and Technical System Integrations:
Maintain LMS, website updates, and technical system integrations
Troubleshooting and Customer Support:
Troubleshoot LMS and customer support issues
Provide customer support for time-sensitive issues
Process Documentation and Best Practices:
Maintain and improve process documentation
Document best practices
Salesforce and Certinia Reports:
Build and maintain reports
Customer Training Business Knowledge:
Familiarity with business requirements for product release cycles and change management
Comprehensive awareness of business requirements for product release cycles and change management

Skills

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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