Senior Bilingual Client Support Specialist
Autotrader.caSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Gaming, BPOIndustries
Requirements
- Native-level Japanese skills
- English skills at everyday conversation level or above (e.g., TOEIC 600 or equivalent, such as overseas study/work experience)
- Basic PC skills (MS Office, Google Workspace, email handling, etc.)
Responsibilities
- Handle inquiries via email or chat from players of assigned games in Japanese
- Check logs and data using management tools; escalate difficult cases to supervisors or clients
- Create and update documents, such as reports, daily logs, templates, and internal manuals as needed
- Use English for tasks like translating inquiry content, reading documents, and internal communications (varies by team)
Skills
Japanese
English
Customer Support
MS Office
Google Workspace
Email Handling
Chat Support
Documentation
Reporting
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Unlimited Paid Time Off
Paid Vacation
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Company Equity
Risks
Increased competition may impact Keywords Studios' market share in the gaming industry.
Integration of acquired companies could pose operational challenges and affect service quality.
Reliance on major clients like Microsoft may lead to revenue volatility.
Differentiation
Keywords Studios offers end-to-end services for the entire game development lifecycle.
The company has a global presence with over 13,000 professionals in 25+ countries.
Proprietary technology enhances Keywords Studios' platform for digital content creation.
Upsides
Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.
Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.
Private equity interest indicates strong market confidence and strategic growth potential.
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