Dividend - Call Center Customer Service Agent at Fifth Third Bank

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Bilingual (English/Spanish) preferred but not required
Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
At least six months recent call center experience required
High school graduate or equivalent
Able to multi-task while providing accurate, efficient and exceptional service
Excellent communication skills and a positive demeanor
Proven organizational skills and ability to prioritize
Experience with CRM required (Salesforce preferred)
Analytical and data driven
Ability to work well independently
Excellent interpersonal and communication skills

Responsibilities

Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
Assist customers with payment and billing questions
Communicate and coordinate with internal departments as needed
Follow up on customer interactions
Perform customer identity verifications
Document customer interactions with concise and detailed account notes
Adhere to all Dividend policies and procedures
Other projects and duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceCall CenterBilling SupportPayment ProcessingIdentity VerificationAccount DocumentationMultitaskingBilingual English Spanish

Questions & Answers

Common questions about this position

What is the salary for this Call Center Customer Service Agent position?

This information is not specified in the job description.

Is this position remote or does it require working in an office?

The position is local to San Diego, CA and may potentially allow work in a remote environment, but candidates must be available to work evenings and weekends.

What skills and experience are required for this role?

Requirements include at least six months recent call center experience, high school graduate or equivalent, experience with CRM (Salesforce preferred), excellent communication and interpersonal skills, ability to multitask, and proven organizational skills. Bilingual English/Spanish is preferred but not required.

What is the company culture like at Fifth Third Bank?

The company promotes an engaged and inclusive culture, emphasizes doing the right thing for customers and colleagues, drives a positive customer experience, and ensures equal employment opportunity regardless of protected status.

What makes a strong candidate for this position?

Strong candidates will have at least six months of recent call center experience, CRM experience (especially Salesforce), excellent communication skills, the ability to multitask and work independently, and availability for evenings and weekends. Bilingual English/Spanish skills are a plus.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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