Disputes Expert

United Kingdom

Apply with AI Apply

£28,050 – £35,475Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FintechIndustries

Requirements

Previous experience in Mastercard Card Payment Disputes is essential. Candidates must be confident in written and verbal communication and able to become a trusted point of escalation for the team.

Responsibilities

Investigate and resolve customer disputes related to card payments, build timelines for dispute claims, and submit valid chargebacks. Analyze and resolve disputes in line with Mastercard scheme guidelines, communicate effectively with customers, and make fair decisions based on investigations. Identify and support vulnerable customers, handle disputes within SLAs, complete investigation files, and identify areas for process optimization. Upskill to engage with the Mastercard chargeback process up to the Second Presentment stage and share knowledge with peers. Recognize and communicate emerging trends in disputes to the Team Manager.

Skills

Card Payment Disputes

Mastercard Card Payment Disputes

Dispute Investigations

Customer Support

Problem Solving

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

Land your dream remote job 3x faster with AI

Try Jobo Free