Brigit - Disputes Analyst (Contract)

Employment Type: Contract Location Type: Remote Contract Duration: 3-6 months Compensation: $24 - $30 per hour (depending on qualifications)

About Brigit

Brigit is a holistic financial health company dedicated to helping everyday Americans build a brighter financial future. Our business model is aligned with our customers, creating transparent, fair, and simple financial products that empower our members. We help them save money, spend wisely, avoid unfair fees, and build their credit quickly.

We are recognized for our innovative work:

• Built In's 2025 Best Places to Work For In New York City
• Built In’s 2024 & 2025 Best Startups to Work For In the U.S.
• Built In’s 2023 - 2025 Best Startups to Work For In New York City
• Fast Company’s Most Innovative Companies of 2022
• Business Insider’s Most Promising Consumer Startups 2022
• Forbes Fintech 50 2022

If autonomy, ownership, and having a meaningful impact are important to you, join our growing team!

Role Overview

The Disputes Analyst is responsible for tracking and researching credit bureau disputes. This role involves responding to customers and credit reporting agencies to ensure discrepancies are resolved efficiently. Additionally, the Disputes Analyst will investigate and respond to requests for point of authorizations arising from chargebacks and ACH returns, and produce monthly reporting for Brigit’s banking partner in a timely manner.

Responsibilities

• Review sensitive consumer information, including credit bureau data, personal identifiable information, and customer account information.
• Manage internal dispute processes end-to-end, encompassing investigation, response, and information verification.
• Maintain a clear understanding of current policies and procedures, as well as all applicable federal laws and regulations, and best business practices.

Requirements

• Associate’s Degree or equivalent work experience.
• 1+ years of experience in operations, banking, fintech, credit disputes, and/or fraud.
• Preferred: Chargeback and Credit Investigations & Disputes experience.
• Preferred: Credit bureau e-OSCAR furnisher reporting experience.
• Ability to use and learn current technology and software applications relevant to the position.
• Strong attention to detail and analytical skills for accurate review of statements and reports.
• Ability to prioritize tasks, manage time efficiently, and work independently in a fast-paced environment.
• Must be dedicated, self-directed, and reliable.
• Knowledge of state and federal laws and agencies applicable to credit reporting, including the Fair Credit Reporting Act (FCRA), is an asset, or a willingness to learn.

Equal Employment Opportunity

Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are a proud equal opportunity workplace.

Accommodation Request

If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com.