Director Technology Product Manager– Global Customer Service at Johnson & Johnson

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedTechIndustries

Requirements

Bachelor's degree required preferably in Engineering, Business, Healthcare, or related field; MBA or advanced degree preferred
12 years of relevant technical experience required
Proven experience in product management, service strategy, or related roles within the medical device or healthcare technology sector
Ability to navigate complex regulatory environments and ensure compliance and GxP knowledge
Solid understanding of medical technology, capital equipment, and service/repair ecosystems (preferred)
Exposure to Microsoft Dynamics and ERP systems (preferred)
Demonstrated ability to develop and implement global strategies
Excellent stakeholder management and influencing skills, capable of securing agreement across diverse teams
Strong analytical abilities with proficiency in data-driven decision making
Exceptional communication skills, with the ability to articulate value propositions clearly

Responsibilities

Develop and implement the global strategy for service and repair of medical capital equipment, aligning with overall business goals
Collaborate with cross-functional teams including Sales, Marketing, Professional Relations & Operations, Customer Service and Service & Repair to drive product development and service enhancements
Define product roadmaps with technology and business stakeholders and prioritize features and initiatives to improve service efficiency, reliability, and customer experience
Influence value-driven backlog prioritization by engaging stakeholders, assessing business impact, and balancing technical feasibility to maximize ROI
Foster stakeholder alignment by effectively communicating the value of initiatives and securing buy-in for backlog items and strategic projects
Drive innovation in service delivery models, including digital solutions, remote diagnostics, and predictive maintenance
Monitor and analyze performance metrics to ensure service excellence, cost management, and continuous improvement
Ensure compliance with regulatory standards and quality assurance processes across all regions
Lead global initiatives to standardize service processes and leverage best practices

Skills

Product Management

Technical Product Management

Strategic Planning

Cross-functional Collaboration

Service Strategy

Medical Equipment

Customer Satisfaction

Operational Efficiency

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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