Director, Site Reliability Engineering (SRE)

Employment Type: Full-time

Location Type: Remote (Anywhere in the United States except Hawaii or United States Territories)

Travel: Up to 20%

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Position Overview

US Foods is seeking a Director, Site Reliability Engineering (SRE) to lead a high-performing team responsible for the resilience, scalability, and performance of our digital platforms. This leader will bring deep technical expertise in modern architecture patterns, infrastructure as code (IaC), observability best practices, and the disciplined processes required for a world-class SRE function. The role is instrumental in ensuring reliable, efficient, and secure digital experiences for our customers.

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Responsibilities

SRE Strategy & Leadership

• Develop and execute the SRE strategy aligned with digital architecture goals and business objectives.
• Build and lead a team of SREs, fostering a culture of reliability, accountability, and continuous improvement.
• Drive operational excellence through disciplined incident management, blameless post-mortems, and service reviews.
• Partner closely with application, platform, and security engineering teams to enable resilient system design.

Technology & Engineering Execution

• Oversee the design and maintenance of scalable infrastructure, leveraging Kubernetes, microservices, and infrastructure as code.
• Ensure high availability and performance of Single Page Applications (SPAs), APIs, and backend services.
• Support efforts in CI/CD automation, infrastructure provisioning, and capacity planning.
• Drive proactive performance tuning and failure scenario planning using real-world chaos engineering practices.

Observability & Incident Management

• Champion best-in-class observability using tools such as New Relic for monitoring, alerting, and root cause analysis.
• Define and manage service level objectives (SLOs), service level indicators (SLIs), and error budgets.
• Continuously evolve telemetry and logging strategies to increase system transparency and reduce mean time to resolution (MTTR).

Collaboration & Stakeholder Engagement

• Partner cross-functionally with Product, Engineering, Data, and Security teams to align SRE practices with business needs.
• Communicate reliability trade-offs and performance insights to technical and non-technical stakeholders.
• Collaborate with vendors and internal teams to maintain tooling and operational readiness.

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Supervision

• Supervision of 12-14 site reliability engineers and support analysts.
• Supervision of third-party consultants.

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Relationships

• Internal: Regular interactions with business and technical leaders across the organization to communicate a vision for what is possible and align to business objectives.
• External: Regular interactions with technology partners and contract vendors will be required as a key part of this role.

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Work Environment

• Remote: This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.

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Minimum Qualifications

• Experience: 7+ years of experience in site reliability engineering, infrastructure engineering, or a related field, with at least 3 years in a leadership role.
• Skills:
  • Excellent leadership, communication, and incident management skills to drive high-performance engineering culture and cross-functional collaboration.
  • Proven expertise in Kubernetes, microservices, and SPA-based architecture, with a strong foundation in cloud-native infrastructure.
  • Strong knowledge of AWS cloud services and infrastructure as code tools (e.g., Terraform, CloudFormation).
  • Hands-on experience with observability platforms (e.g., New Relic, Datadog, Dynatrace), distributed tracing, and real-time monitoring.
  • Deep understanding of data streaming technologies (e.g., Kafka), NoSQL databases (e.g., MongoDB), and event-driven architecture.

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Education

• BS/BA in Computer Science or a related field.

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