Director, Risk Operations

Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Small Business Software, Service Industry TechnologyIndustries

Requirements

Candidates must have deep expertise in fintech risk management, particularly within the merchant acquiring space. Exceptional communication skills, natural prioritization abilities, and comfort navigating competing priorities are essential. Experience leading the day-to-day management of fraud risk, credit risk, and collections teams is required.

Responsibilities

The Director, Risk Operations will lead and develop expert teams in fraud, credit risk, and collections, setting performance expectations and fostering collaboration. They will oversee the execution of daily operations including fraud detection, credit reviews, chargebacks, dispute resolution, and collections, while owning rule engines and risk models. This role involves creating and improving policies, procedures, and workflows, defining risk appetite, and driving operational strategy and efficiency through metrics, standardization, and the leverage of machine learning and AI.

Skills

Fraud Risk Management

Credit Risk Management

Collections Management

Operational Consistency

Scalable Policy Development

Financial Risk Management

Strategic Thinking

Tactical Execution

Operational Excellence

Continuous Improvement

Leadership

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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