Director, Property Ops at Asset Living

Seattle, Washington, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property ManagementIndustries

Requirements

Experience in senior leadership within property management or real estate operations
Proven ability to manage and support Regional Managers and teams
Strong skills in people development, mentoring, and succession planning
Expertise in client relationship management and stakeholder engagement
Knowledge of operational oversight, budgeting, financial performance, and capital projects
Proficiency in process improvement, technology leverage, and best practices implementation
Excellent communication and problem-solving skills, adaptable to different audiences

Responsibilities

Manage and support Regional Managers by setting clear goals, offering strategic guidance, and promoting professional development
Foster a culture of accountability, collaboration, and performance across the region
Identify, attract, and develop top talent; promote internal growth through mentoring and succession planning
Encourage training completion and continuous learning throughout all levels of the team
Build and maintain strong relationships with ownership groups by understanding their goals and delivering value-added solutions
Support new business opportunities through client engagement and by identifying potential acquisitions or service expansions
Lead regional business reviews and represent the company in client meetings, industry events, and executive briefings
Oversee day-to-day operations and financial performance of the regional portfolio
Support Regional Managers in developing budgets, reviewing capital projects, and resolving operational issues
Identify areas for improvement, implement process enhancements, and ensure consistent execution of company standards
Leverage technology and best practices to improve service delivery and operating efficiency
Adjust communication style based on the audience—whether internal teams, clients, or leadership
Provide clear, proactive updates on business performance, challenges, and progress

Questions & Answers

Common questions about this position

What does the Director, Property Ops role entail?

The role oversees a portfolio of residential properties by leading and supporting Regional Managers and their teams, driving operational success, ensuring client satisfaction, and building strong internal teams while serving as a key liaison between executive leadership, clients, and on-site operations.

What leadership responsibilities are involved in this position?

Responsibilities include managing and supporting Regional Managers by setting clear goals, offering strategic guidance, promoting professional development, fostering a culture of accountability, collaboration, and performance, and identifying, attracting, and developing top talent through mentoring and succession planning.

What is the company culture like at Asset Living?

Asset Living fosters a culture of unity, collaboration, and shared leadership with the belief 'Together We Lead, Together We Succeed,' where every voice is heard, every idea is valued, and individuals experience opportunities to grow; it's recognized as one of the nation's Best and Brightest Places to Work.

What team structure does this role manage?

The Director, Property Ops manages and supports Regional Managers and their teams across a region, overseeing a portfolio of residential properties and promoting team development at all levels.

What makes a strong candidate for this Director role?

A strong candidate excels in senior leadership, people development, strategic guidance, fostering accountability and collaboration, client engagement, and building high-performing teams through mentoring and talent attraction.

Asset Living

Third-party property management for housing

About Asset Living

Asset Living specializes in managing various types of residential properties, including multi-family housing, campus housing, and affordable housing throughout the United States. The company provides a wide range of property management services, which encompass daily operations, maintenance, leasing, marketing, and financial management. This comprehensive approach helps property owners enhance their investments and achieve high occupancy rates. Unlike many competitors, Asset Living has a strong focus on diverse housing segments, allowing them to cater to different community needs effectively. With over 35 years of experience and a reputation for reliability, Asset Living aims to create thriving communities while delivering exceptional value to clients.

Houston, TexasHeadquarters

1986Year Founded

GROWTH_EQUITY_VCCompany Stage

Real EstateIndustries

501-1,000Employees

Risks

Rising interest rates may reduce demand for multi-family and affordable housing management.

Remote work trends could decrease demand for student housing management services.

Prefabricated construction trends may disrupt traditional property management models.

Differentiation

Asset Living is ranked No. 1 in student housing management for 14 years.

The company manages a diverse portfolio, including multi-family, student, and affordable housing.

Asset Living offers comprehensive property management services, enhancing client investment returns.

Upsides

Asset Living achieved a 95% occupancy rate in student housing, surpassing industry averages.

The company has a strong national presence, managing 100,000 units and 133,500 beds.

Asset Living's fundraising efforts align with social causes, enhancing its community reputation.

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