決済ソリューション企画・推進リード
PayPalSalary not specified
Director, Product Management- Retail In Person Transactions at Capital One
New York, New York, United States
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- At least 7 years of experience working in Product Management
- Currently has, or is in the process of obtaining, one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
- A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
- A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
- Preferred: Experience translating business strategy and analysis into consumer facing digital products
Responsibilities
- Define vision, strategy, development, and application of new products for the In Person Transactions team (ATMs, Cashier Check Kiosk, CashLoad, Cardless ATM)
- Support end-to-end solutions including customer experience, hardware, infrastructure, and servicing capabilities
- Modernize customer offerings and applications while solving critical customer pain points
- Partner across teams (technology, operations, design, enterprise product) with customer empathy and strong analytical skills to ensure experiences support goals and meet expectations
- Lead, inspire, and empower a team of 8 product managers and an extended team of 60+ engineers and designers
- Demonstrate proficiency in Capital One Product Framework:
- Human Centered: Obsess about internal and external customer needs to reimagine and innovate product solutions
- Business Focused: Deliver game-changing outcomes by focusing on leverage and execution excellence
- Technology Driven: Leverage technology to deliver innovative and resilient solutions that enable near-term and long-term value
- Integrated Problem Solving: Identify and resolve complex problems to deliver outcomes while mitigating product risks
- Transformational Leadership: Lead cross-functional teams to solve customer problems and drive organizational alignment
Skills
Product Management
Product Strategy
Customer Experience
Analytical Skills
Team Leadership
Vision Setting
Stakeholder Management
Human Centered Design
Business Analysis
Cross-functional Collaboration
Innovation
Technology Integration
Operations
Design
Hardware Development
Infrastructure
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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