Director, Product Management, Detection and Enforcement at Etsy

New York, United States

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$239,000 – $311,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

Strategic and visionary leader capable of guiding a team of product managers and fostering collaboration, accountability, innovation, and empathy across Product, Engineering, Design, Analytics, and Operations
Resilient self-starter who thrives in driving structure in ambiguous spaces, fast-paced environments, and uses strong strategic and critical thinking skills to define solutions to new problem sets
Ability to define and drive long-term product strategy for marketplace integrity and member safety
Experience partnering with senior leaders across Trust & Safety, Engineering, Legal, Operations, and other Product teams
Expertise in leveraging AI-driven detection, machine learning, and third-party solutions for policy violative content and adversarial actors
Knowledge of safety-by-design principles, scalable moderation mechanisms, and balancing legal/policy requirements, efficiency, and user experience
Ability to develop strategic roadmaps for product safety, compliance (e.g., Creativity Standards), detecting/removing prohibited content, adversarial actors, fraud, and account takeover
Skills in continuous iteration, analysis, experimentation, prioritization, and delivery
Experience presenting to company executives on roadmap progress, strategy, and prioritization
Presence in Etsy's Brooklyn Office once or twice per week (candidates within commutable distance prioritized)

Responsibilities

Define and drive Etsy's long-term product strategy to strengthen marketplace integrity and member safety
Lead multiple teams building systems to protect users via detection of policy violative content and adversarial actors using ML/AI
Partner with senior leaders across Trust & Safety, Engineering, Legal, Operations, and Product teams to advance safety-by-design and scalable moderation
Define strategic roadmap for AI-driven risk identification, member trust maintenance, and compliance with global standards
Focus on improving product safety, Creativity Standards compliance, detecting/removing prohibited/restricted content, adversarial actors, fraud, and account takeover
Own and develop product strategy balancing legal/policy, efficiency, and user experience
Lead all aspects of the team’s strategy, prioritization, and delivery through iteration, analysis, and experimentation
Collaborate closely with leads across product, ops, analytics, and engineering to build effective, scalable products
Regularly present to company executives on roadmap progress, strategy, and prioritization
Develop strategies to reduce financial loss from fraud in a two-sided marketplace

Skills

Product Management

Machine Learning

Artificial Intelligence

Trust and Safety

Fraud Detection

Compliance

Product Strategy

Moderation

Account Takeover

Etsy

Global online marketplace for handmade goods

About Etsy

Etsy is an online marketplace that connects buyers with sellers of handmade, vintage, and unique goods. The platform allows individual artisans, crafters, and small business owners to list a variety of products, such as jewelry, clothing, home decor, and personalized gifts. Etsy's marketplace is distinct because it focuses on one-of-a-kind items that are often not available in regular retail stores. The company generates revenue through transaction fees, listing fees, and optional advertising services that sellers can use to enhance their visibility. Additionally, Etsy offers subscription packages that provide sellers with advanced tools and analytics to help them grow their businesses.

New York City, New YorkHeadquarters

2005Year Founded

$89.2MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

100% paid medical, dental, and vision coverage for employees and their eligible dependents

Life, AD&D, & supplemental long-and short-term disability insurance

Matching 401(k)

Generous PTO policy

Paid sabbatical program

Charitable contribution match

Volunteer time off

Risks

Emerging marketplaces like DishDivvy could draw away Etsy's customer base.

Klarna's payment option might lead to increased consumer debt and backlash.

Increased competition from new sellers may arise due to the rise in women entrepreneurs.

Differentiation

Etsy focuses on handmade, vintage, and unique items, unlike traditional e-commerce sites.

The platform supports small business owners and artisans, fostering a creative marketplace.

Etsy's global reach connects diverse buyers and sellers of one-of-a-kind products.

Upsides

Etsy's investment in DishDivvy could diversify its marketplace offerings.

Klarna's Buy Now, Pay Later option may boost Etsy's average order values.

The rise in women entrepreneurs aligns with Etsy's focus on small business owners.

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