Director, Product Management (AIOps)

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

About the Role

PagerDuty is looking for a Director of Product Management, AIOps, to lead the charge in building the industry’s best event orchestration and automation platform. Our mission: reimagine how applications can operate reliably and autonomously at scale. Events flow into PagerDuty from production systems, developer tooling, and customer service platforms enabling autonomous event intelligence. Using machine learning and event-driven automation, AIOps will automatically detect, triage, and diagnose anomalies and mobilize specialized agents to remediate and SREs and developers only when they need assistance.

In this high-impact role, you’ll own the vision, roadmap and delivery of our rapidly evolving AIOps product—developing the next generation of intelligent event management and a seamless integration ecosystem. You’ll shape how PagerDuty Operations Cloud, the leader in digital operations management, delivers automatic detection, diagnosis, remediation and learning across digital environments of the world’s leading brands.

This is a unique opportunity for a strategic, hands-on leader who thrives at the intersection of vision, execution, and team leadership. You’ll report directly to the SVP of Product Management to set our strategic direction with peers leading Incident Management and AI & Automation product areas. To succeed, you’ll inspire a high-performing team to deliver exceptional value to our customers—and drive growth for PagerDuty.

This role is targeting candidates currently located on the East Coast (EST time zone).

Key Responsibilities

• Develop unique, market-leading AIOps capabilities that leverage PagerDuty’s enriched event streams from a robust and growing set of integrations.
• Ensure AIOps integrates seamlessly with AI & Automation and Incident Management to drive customer outcomes.
• Drive the strategy for expanding the ecosystem of integrations, ensuring seamless ingestion, enrichment, and actionability of signals from a diverse set of sources.
• Drive product decisions balancing customer value (measured through product engagement and customer feedback) with financial impact (measured by win rates, retention and ARR).
• Lead and grow a world-class team of Product Managers, with diverse backgrounds and perspectives, developing talent through both formal training and hands-on experience.
• Guide the cultural transformation to usage-based pricing by setting product engagement targets to measure product success and iterating on packaging and pricing models.
• Maintain a balanced roadmap that optimizes for functional, architectural, interoperability, customer value, and revenue goals and ensures effective allocation of resources.
• Clearly articulate the vision and product plans and drive alignment between product development, go-to-market teams, executives, and the rest of the company.
• Partner closely with solutions consulting, product marketing and sales enablement to ensure effective training and messaging about features and their value is delivered at scale.
• Drive the success of the product in terms of customer satisfaction and business results while monitoring the market for shifts in customer needs, technology, and competitive dynamics.
• Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader.

Basic Qualifications

• Minimum of 10 years in product management, with a proven track record of success in the software industry.
• Experience applying data science and AI to deliver intelligent applications.
• Understanding of monitoring and observability, or event