Director, Product at Favor

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Delivery, Marketplace, E-CommerceIndustries

Requirements

A related degree or comparable formal training, certification, or work experience
12+ years of experience in product management
4+ years of direct management experience of product managers
Experience in Growth Product Management for a B2C e-commerce product – specifically early customer funnel engagement, discovery and search, promotional/re-engagement strategy, and subscription/loyalty programs (ideal)
Experience with underlying e-commerce promotional and merchandising systems and tools (e.g., Talon One, Segment, CRM platforms like Braze, and CMS platforms like Contentful) (ideal)
A track record of delivering excellent products that lead to great business results
Great communication, presentation, and cross-functional leadership skills
Thrive while leading in a fast-paced, regularly changing environment; turn chaos into order; comfortable when there’s too much to do and not easily overwhelmed

Responsibilities

Own and evolve the product strategy for the Discovery and Engagement part of Favor’s Consumer roadmap
Drive and scale product-led growth initiatives across the early part of the customer journey – from onboarding, discovery, and search, to re-engagement through promotional levers and our subscription program
Grow, manage, and mentor the team of product managers that ladder up to your part of the roadmap, helping them to act as leaders and collaborators across the company – analytical, knowledgeable, end-user-obsessed, and skilled at deeply understanding and solving both user and business problems
Establish and develop the north star of the product narrative for your domain and help top-level stakeholders and larger audiences understand and feel involved in product work
Drive cross-functional alignment and decision-making, and collaborate with leadership and executive teams to drive outcomes
Develop and evolve the OKRs, product strategy, and roadmaps for your area, and ensure that they align with the broader product strategy and drive the right outcomes for users and the business; collaborate with other product directors and cross-functional leaders to ensure the collective roadmap achieves the company strategy as a whole
Oversee the process, resource management, and execution of your team, coordinating strategy across product managers and squads
Coordinate company-wide communication about the roadmap, telling the story of our users and our product goals and strategy
Ensure that market insights and conditions inform product direction at a strategic level; drive the use of analytics, financial data, and industry awareness/qualitative knowledge to inform product strategy and key decisions across the organization
Impart a user-centric and research-oriented product culture on teams outside of product/engineering, ensuring functional alignment around the roadmap and product strategy

Skills

Product Strategy

Product-Led Growth

Team Management

Mentoring

OKRs

Roadmapping

Cross-Functional Collaboration

Customer Journey

Onboarding

Discovery

Re-Engagement

Subscription Programs

Favor

On-demand delivery service connecting local businesses

About Favor

Favor Delivery operates in the on-demand delivery market, primarily in Texas, providing a variety of products from food and beverages to everyday essentials directly to customers' homes. The service partners with local businesses, such as restaurants and retail stores, to offer a diverse selection of items. Favor Delivery targets busy professionals, families, and individuals who value the convenience of delivery over shopping in person. The company stands out from competitors like DoorDash and Uber Eats by focusing on hyper-local markets and building strong relationships with local businesses while also supporting community initiatives, including promoting Black-owned businesses and LGBTQI communities. Favor generates revenue through delivery fees charged to customers, service fees from partner businesses, and promotional partnerships with local brands.

Austin, TexasHeadquarters

2013Year Founded

$34MTotal Funding

SERIES_BCompany Stage

Social Impact, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Professional Development Budget

Flexible Work Hours

Risks

Increased competition from DoorDash and Uber Eats threatens Favor's market share in Texas.

Rising operational costs, including fuel and labor, may impact Favor's profitability.

Dependence on H-E-B poses a risk if partnership dynamics change or H-E-B develops its own platform.

Differentiation

Favor focuses on hyper-local markets within Texas, fostering strong local business relationships.

The company actively supports community initiatives, resonating with socially conscious consumers.

Favor's exclusive partnership with H-E-B enhances its grocery delivery offerings.

Upsides

Favor's H-E-B Now feature offers fast grocery delivery with no fees on orders over $25.

The company's community support initiatives strengthen its brand loyalty among Texans.

Favor's Order-In Experts program enhances customer engagement and local cuisine discovery.

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