Director, Presales Solution Consulting Architects at ServiceNow

Staines-upon-Thames, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Technical expertise and real-world experience in ServiceNow platform architecture, including AI+Data+Workflow
Strong executive engagement skills and ability to engage with customer executives (Enterprise Architects, Domain Architects, Directors, VPs, CXOs)
Ability to understand customer business strategy and translate pain points into ServiceNow solutions
Leadership skills to lead and motivate a team of pre-sales Architects
Experience in architecture and design engagements for IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and industry-specific solutions
Knowledge of ServiceNow’s architecture development methods (Guided Architecture and LEAP), modelling approaches, and integration patterns
Ability to collaborate with sales, solution consulting leaders, customers, partners, and internal ServiceNow business units
Inspirational mindset and thought leadership to build credibility, trust, and best-in-class solutions

Responsibilities

Lead a team of pre-sales Architects to engage customers, create value at scale, foster agility and resilience
Engage with customer executives to identify pain points and opportunities, translating them into ServiceNow solutions
Articulate how ServiceNow enables and delivers value to customer business strategy, integrating into their technology landscape
Lead architecture and design engagements to demonstrate ServiceNow solutions for strategic customers
Leverage the Enterprise Architecture team across multiple levels to drive alignment and impact throughout the customer journey
Work with strategic partners to co-create and position joint value propositions based on ServiceNow differentiators
Communicate ServiceNow platform architecture details at various levels
Ensure team uses architecture development methods, modelling, and patterns
Interact and maintain relationships at multiple levels within customer accounts
Provide thought leadership, collaborate with internal business units, and lead workshops, best practice overviews, educational sessions
Collaborate with Sales and Solution Consulting leaders for team deployment into high-impact accounts and opportunities
Provide guidance, coaching, and quality assurance for the team

Skills

Enterprise Architecture

Data

Workflow

Pre-sales

Solution Consulting

Executive Engagement

Workshops

Best Practices

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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