[Remote] Director of Operations, New Ventures at Maven Clinic

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Digital Health, TelemedicineIndustries

Requirements

8+ years of operation leadership in healthcare/digital health
Depth in 2 of 3 domains (lite in the third): Clinical staffing/demand (forecasting, capacity, coverage, utilization, QA); Customer support ops (SLAs, escalation/incident, WFM, QA/coaching, knowledge, vendor/BPO); Payment ops (subs/visit billing, refunds/disputes, reconciliation; RCM familiarity)
Metrics-first: define KPIs, instrument data with partners, decide with imperfect data; Looker/BI or basic SQL a plus
Experience in a player–coach role designing and executing new systems
Strong program and cross-functional leadership
Telehealth fluency: HIPAA, licensure

Responsibilities

Build and refine the clinical staffing/demand model (forecasting, capacity, fill rates, schedules, state coverage)
Stand up support ops for new products (SLAs, escalation, QA/coaching, knowledge and workforce management across channels)
Run payment ops for subscriptions and visits (billing, refunds, recovery, disputes, reconciliation) with Finance/RCM
Define KPIs and dashboards with a weekly operating cadence (utilization, service levels, FCR, cost/contact, refund time, payment success, DSO, unit economics)
Implement the tooling stack (WFM, contact center, QA, help center, payments, subscriptions) with reliable integrations
Lead launch readiness and stabilization (staffing, training, playbooks, SLAs, alerting/backup; cutover, pilots)
Hire and develop a lean, high-ownership team

Skills

Key technologies and capabilities for this role

OperationsBusiness BuildingScalingProduct ManagementClinical OperationsFinanceEntrepreneurshipCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the salary or compensation for the Director of Operations, New Ventures role?

This information is not specified in the job description.

Is this Director of Operations role remote or does it require office work?

This information is not specified in the job description.

What are the key responsibilities or skills needed for this role?

The role requires building clinical staffing and demand models, standing up support operations including SLAs and QA, running payment operations like billing and reconciliation, and defining KPIs and dashboards. It demands entrepreneurial building skills to design processes from scratch while leading a small team.

What is the company culture like at Maven Clinic?

Maven Clinic has an award-winning culture focused on an important mission, recognized by over 30 awards including Fortune Best Workplaces, Great Place to Work certified, and TIME 100 Most Influential Companies.

What makes a strong candidate for the Director of Operations, New Ventures position?

Strong candidates are entrepreneurial builders who can design and scale operations from scratch, partner across Product, Clinical, Finance, Legal, and Customer Support, and thrive in a player-coach role leading a small high-performing team.

Maven Clinic

Digital health platform for women's healthcare

About Maven Clinic

Maven Clinic provides a digital health platform focused on women's and family health services. It offers a wide range of support, including preconception care, fertility preservation, IVF, adoption, surrogacy, and menopause care. The platform connects users with dedicated Care Advocates and utilizes data-driven insights to ensure equitable access to healthcare, regardless of location or background. This approach helps improve health outcomes and reduces the need for expensive medical procedures. Maven Clinic's services include on-demand appointments with specialized providers, ongoing assessments, and proactive check-ins, which enhance member engagement and allow for early risk identification. The company aims to deliver comprehensive care while achieving significant clinical and business returns on investment.

New York City, New YorkHeadquarters

2014Year Founded

$416.1MTotal Funding

SERIES_FCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Unlimited paid time off

14 weeks fully paid parental leave and return-to-work plan

Market-based compensation and equity

Medical, dental, and vision plans (100% covered options)

Free membership with One Medical

Free access to Maven, with credits for friends and family

401(k) match

Paid month-long sabbatical after 5 years

Risks

Increased competition from AI-driven startups like Abridge could impact Maven's market position.

Flat deal activity in healthcare IT may slow future funding opportunities for Maven Clinic.

Growing FemTech market could lead to increased competition from new entrants in reproductive health.

Differentiation

Maven Clinic offers comprehensive women's and family health services, including IVF and surrogacy.

The platform provides equitable access to care through dedicated Care Advocates and data insights.

Maven Clinic's holistic approach reduces costly procedures with proactive healthcare interventions.

Upsides

Maven Clinic raised $125M in Series F, becoming the highest valued in its sector.

The rise of FemTech presents opportunities for Maven to expand and capture market share.

Increased employer demand for fertility benefits aligns with Maven's services, boosting its client base.

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