Director of Operations at Decagon

San Francisco, California, United States

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$250,000 – $300,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Conversational AIIndustries

Requirements

8+ years of professional experience, ideally including top-tier consulting (e.g., McKinsey, BCG, Bain) or a strategy/operations role at a high-growth tech company
Proven ability to structure ambiguous problems, manage cross-functional stakeholders, and deliver measurable impact
Highly analytical, data-driven, and comfortable working in fast-paced, evolving environments
Excellent written and verbal communication skills; able to distill complex ideas clearly and effectively
Comfortable balancing strategy with execution — you can both design the playbook and run the play
Passion for technology and innovation, with a bias for action and continuous improvement

Responsibilities

Partner with the SVP, Operations and cross-functional leads (Product, GTM, People, and Finance) to define and execute Decagon’s operating priorities
Build and refine scalable processes to improve efficiency, decision-making, and cross-team collaboration
Partner with Finance and Founder’s Office to drive strategic planning business review processes to ensure alignment and accountability across the company
Develop and manage dashboards and metrics to track company performance and identify opportunities for operational improvement
Support high-impact initiatives for the SVP of People and Operations such as org design, enterprise systems and tools selection, cross-company operational process improvements (i.e., end-to-end workflow automation, customer feedback loop implementation, onboarding and enablement)
Lead problem-solving and analysis for complex business questions, translating data into insights and actionable recommendations
Serve as a trusted advisor and thought partner to leadership, both strategic and hands-on when needed

Skills

Problem-Solving

Stakeholder Management

Strategic Planning

Operational Efficiency

Execution

Organizational Scaling

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

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