Director of Engineering - Revenue Intelligence at SugarCRM

Solihull, England, United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

CRM, Software, Technology, SaaSIndustries

Requirements

10+ years of professional software development experience, including 5+ years in engineering leadership
Proven success leading multiple engineering teams or organizations in a fast-paced SaaS or enterprise software environment
Strong understanding of web applications, backend services, and distributed systems with a solid foundation in modern technologies
Deep experience in Agile development methodologies, including coaching and scaling Scrum practices across multiple teams
Demonstrated ability to drive engineering transformation, improve processes, and scale teams effectively
Strong business acumen; able to balance technical decisions with product and organizational goals
Excellent executive communication and storytelling skills; able to represent engineering strategy and performance to senior stakeholders and customers
Proven ability to lead through influence, manage change, and build alignment across distributed global teams
Passion for mentoring and developing engineering leaders to achieve their full potential
Preferred: Successful modernization of a legacy application to a modern SaaS application, including retirement of the legacy application

Responsibilities

Define and execute organizational vision and strategy in alignment with company and technology team goals and objectives
Champion Generative AI (GAI) initiatives—lead adoption, measure business impact, and integrate GAI tools into engineering workflows to enhance productivity and code quality
Lead, mentor, and grow a diverse organization of engineering managers, senior managers, and technical leads
Build and scale a high-performance engineering culture emphasizing accountability, ownership, and continuous learning
Oversee the delivery of multiple concurrent projects, ensuring on-time, high-quality releases that meet scalability and security standards
Track and analyze key engineering metrics (velocity, cycle time, throughput, defect rates) to drive data-informed decisions
Proactively identify and manage risks, dependencies, and inter-team integration points, enabling smooth delivery across complex systems
Partner with Product Management, Design, QA, DevOps, and Customer Success to ensure alignment across all product development phases

Skills

Generative AI

Engineering Leadership

Scalable Applications

Product Engineering

Team Management

Mentoring

Strategic Planning

GAI Integration

Code Quality

Organizational Leadership

SugarCRM

CRM software for customer relationship management

About SugarCRM

SugarCRM provides a suite of tools for Customer Relationship Management (CRM) aimed at helping businesses foster strong customer relationships. Its main product is a CRM platform that combines customer data, sales, marketing, and service functions into one system. This platform automates customer interactions and offers businesses a detailed view of their customers, allowing them to anticipate needs and provide personalized experiences. SugarCRM also offers specialized solutions like Sugar Market for marketing automation and Sugar Enterprise for customizable applications, which help businesses manage leads and improve customer satisfaction. Operating on a subscription model, SugarCRM ensures ongoing revenue and regular software updates, while also offering training and support to help clients maximize their use of the platform. The goal of SugarCRM is to empower businesses to enhance their customer experience through intelligent automation and data insights.

Cupertino, CaliforniaHeadquarters

2004Year Founded

$135.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Parental Leave

Employee Referral Bonus

Risks

Increased competition from AI-driven CRM solutions like Salesforce's Einstein GPT.

Rising data privacy regulations could increase compliance costs for SugarCRM.

Subscription fatigue may impact SugarCRM's recurring revenue model.

Differentiation

SugarCRM offers a highly customizable CRM platform for diverse business needs.

The company integrates advanced analytics and automation for personalized customer experiences.

SugarCRM's platform supports seamless integration with other business tools and systems.

Upsides

SugarCRM's new GenAI capabilities promise to enhance productivity for midmarket businesses.

The company has been recognized as a leader in the CRM industry by multiple awards.

Growing demand for cloud-based CRM solutions aligns with SugarCRM's subscription model.

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