[Remote] Director of Engineering, Fraud Products at Twilio

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

10+ years of experience in software development, with a proven track record of shipping complex, scalable, and robust software products
5+ years of engineering leadership experience

Responsibilities

Recruit, lead, and mentor a high-performing, globally distributed organization of engineering managers and software engineers
Define and execute the multi-year technical vision and roadmap for a new, commercial fraud product suite sold to Twilio customers, from inception to launch and scale
Evolve the technical strategy for the Twilio Lookup product, reimagining it as a core data intelligence engine that powers both standalone data use cases and the new fraud product suite
Partner closely with Product Management, Data Science, GTM, and other cross-functional leaders to shape product strategy and ensure alignment on business goals
Drive a culture of innovation, velocity, and quality, fostering an environment of technical excellence and continuous improvement
Oversee the development of a highly scalable, real-time B2B fraud platform that Twilio's customers will use to protect their own applications
Champion engineering and operational best practices, establishing metrics and processes for monitoring system health, performance, and customer impact
Manage team budget, headcount planning, and resource allocation to align with strategic priorities
Communicate the vision, strategy, and status of your organization effectively to a wide range of audiences, from individual engineers to senior executives

Skills

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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