Director of Data & Business Systems at Mux

San Francisco, California, United States

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$210,000 – $280,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Video StreamingIndustries

Requirements

Thrives as a player-coach: hands-on with data engineering and analytics (e.g., designing data architecture, writing dbt models)
Experience setting strategic direction and building/leading a small high-performing team of data professionals
Technical expertise in modern data architecture, scalable data pipelines, data modeling, dbt testing, and data contracts
Ability to lead technical deep-dives, resolve complex data issues, and drive continuous improvement
Knowledge of data governance, security, privacy, regulatory compliance, and incident response/root cause analysis
Experience overseeing business systems like NetSuite, Salesforce, Hubspot, billing systems, Snowflake, and dbt
Ability to partner with Product, Engineering, FinOps, GTM leadership, and report to CFO
Preference for candidates in the San Francisco Bay Area

Responsibilities

Develop and execute comprehensive data strategy for capturing, storing, and utilizing data across product, marketing, operations, and finance (50% time)
Design and implement modern, scalable data pipelines that enable reliable insights
Redesign core data models to support new product launches and evolving business complexity
Establish and enforce data contracts to prevent unexpected schema changes and downstream failures
Lead technical deep-dives to resolve complex data issues and drive continuous improvement
Build robust data governance frameworks including policies, standards, ownership models, and change management processes
Implement comprehensive dbt testing strategy with focus on data contract validation and primary key uniqueness
Collaborate with security teams to establish controls around data access, usage, privacy, and regulatory compliance
Drive incident response and root cause analysis for data quality issues
Oversee selection, implementation, and optimization of core business systems (NetSuite, Salesforce, Hubspot, billing systems) to maximize efficiency and ROI
Own strategic roadmap for data warehouse (Snowflake), transformation layer (dbt), and analytics platform

Skills

Key technologies and capabilities for this role

Data EngineeringData AnalyticsData ArchitectureData GovernanceAITeam LeadershipBusiness SystemsStrategic Planning

Questions & Answers

Common questions about this position

What is the salary range for the Director of Data & Business Systems role?

The salary range is $210K - $280K.

Is this position remote or hybrid, and are there location preferences?

The position is hybrid, with a preference for candidates in the San Francisco Bay Area.

What key skills and experience are required for this role?

The role requires hands-on expertise in data engineering, analytics, designing scalable data pipelines, data architecture, dbt models, strategic leadership, and a player-coach approach to mentoring a small team.

What is the team structure like for this position?

You'll lead a small team of data professionals while staying hands-on with technical work; this is not for managing a large organization.

What kind of candidate is Mux looking for in this role?

Mux seeks someone who thrives as a player-coach, with hands-on technical excellence in data work, strategic leadership, readiness to grow, alignment with company values, and experience to contribute to a tight-knit team.

Mux

Video performance analytics and QoS monitoring

About Mux

Mux specializes in video performance analytics and Quality of Service (QoS) monitoring for the video streaming and digital media market. The company provides tools that help businesses optimize their video delivery and enhance viewer experience. Its main product is an advanced analytics platform that offers real-time data and insights into various video performance metrics, such as playback failures, startup time, rebuffering, and video quality. This allows clients, including media companies and streaming services, to identify and fix issues that could affect viewer satisfaction. Mux differentiates itself from competitors by offering features like industry benchmarks, real-time dashboards, and subscriber ID tracking, which help businesses make informed decisions to improve their video services. The company's goal is to empower clients to optimize their video delivery and exceed viewer expectations through detailed insights and data-driven strategies.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$169.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Fertility Treatment Support

401(k) Retirement Plan

Paid Parental Leave

Professional Development Budget

Risks

Increased competition in video analytics could erode Mux's market share.

Resolution-based pricing may lead to customer dissatisfaction if costs increase.

Dependency on partners like New Relic may affect Mux's service quality.

Differentiation

Mux offers a best-in-class performance analytics tool trusted by major companies.

Mux Video provides a simple API for video hosting, encoding, and streaming.

Mux's platform includes unique features like automatic thumbnails and data-driven encoding.

Upsides

Increased demand for personalized video experiences boosts Mux's API offerings.

The rise of AI-driven video content creation presents integration opportunities for Mux.

5G network expansion enhances Mux's QoS monitoring tools for better performance insights.

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