Director of Customer Success - Payor at Hippocratic AI

Palo Alto, California, United States

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, AI, HealthtechIndustries

8–12+ years of experience in healthcare
5+ years in customer-facing or operational leadership roles working with or within payors (health plans)

Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
Serve as the executive point of contact for major payor clients, building trusted relationships with executives across network strategy, medical management, utilization management, quality, and operations
Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with payor priorities around member engagement, care management, utilization review, and provider collaboration
Partner cross-functionally with Product, Engineering, and Sales to incorporate payor feedback and operational insights into product evolution and go-to-market strategy
Define, track, and communicate client success metrics that measure ROI, efficiency, member satisfaction, and clinical impact in alignment with payor leadership
Guide change management and influence adoption across complex, matrixed payer organizations
Codify best practices for onboarding, training, and workflow integration within payor operations, setting the foundation for a repeatable, scalable CS model
Represent Hippocratic AI at industry events, conferences, and customer forums, positioning the company as a trusted innovation partner for payors
Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives