Director of Customer Success at Narmi

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Banking, Financial ServicesIndustries

Requirements

7+ years of experience in client management, customer success, or product management
Outstanding communication skills; with comfort presenting to and influencing C-Suite stakeholders at large enterprise organizations
Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
Innate ability to prioritize tasks to ensure customers’ objectives are met
Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
Experience working with financial institutions in a digital capacity is desirable
A proactive, roll-up-your sleeves approach to accomplishing tasks
An extremely high level of honesty, empathy and integrity
High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care
Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity
Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a North Star to anchor your efforts to that goal
High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others

Responsibilities

Lead dedicated customer pods and ensure strategic alignment across each customer financial institution
Develop relationships vertically and horizontally across our customer organizations, establishing credibility with C-Suite, VP, and operational stakeholders
Identify upsell and expansion opportunities and lead revenue-driving motions, including business casing and negotiations, to close deals
Use KPIs, such as Net Revenue Retention (NRR), Net Promoter Score (NPS), health score, product activation, and churn, to measure and define success for your portfolio
Influence resource allocation internally using data-driven approaches to drive customer outcomes
Operate as a product-minded leader
Contribute to Narmi’s growth by proactively managing your team’s careers, creating growth opportunities, and developing talent and skillsets

Skills

Customer Success

Account Management

Customer Relationship Management

Strategic Alignment

C-Suite Engagement

Cross-Functional Collaboration

Digital Banking

Financial Services

Consultative Sales

Team Leadership

Narmi

Digital banking solutions for financial institutions

About Narmi

Narmi provides digital banking solutions tailored for financial institutions like credit unions and community banks. Its platform includes online and mobile banking services, account opening tools, and an open API framework that allows easy integration with other financial services. Narmi operates on a subscription model, where clients pay for access to its digital tools and support. This approach helps financial institutions enhance user experience, improve operational efficiency, and reduce costs. Narmi's flexible platform allows clients to quickly adapt to market trends and customer needs, setting them apart from competitors in the fintech space. The company's goal is to empower financial institutions to thrive in the digital banking environment.

New York City, New YorkHeadquarters

2016Year Founded

$54MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Competitive pay

401K matching

Medical, dental, & vision insurance

Student loan repayment assistance

Family planning

Volunteering time off

Learning and development stipend

Fitness & extra-curricular credits

Commuter benefits

Work from home stipend

Work from anywhere August

Team events, happy hours, & celebrations

Risks

Increased competition from challenger banks threatens Narmi's market share.

Economic downturns may limit clients' investment in digital solutions.

Reliance on fintech partnerships poses risks if partners face financial issues.

Differentiation

Narmi offers a seamless account opening process in under 2.5 minutes.

The platform supports open API integration for enhanced service personalization.

Narmi acts as a FedNow Service Provider, simplifying real-time payments for banks.

Upsides

Growing demand for digital banking boosts Narmi's market potential.

Partnerships with fintechs enhance Narmi's service offerings and customer reach.

Narmi's subscription model ensures steady revenue from financial institutions.

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