Director of Customer Success at Narmi

New York, New York, United States

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Banking, Financial ServicesIndustries

Requirements

7+ years of experience in client management, customer success, or product management
Outstanding communication skills; with comfort presenting to and influencing C-Suite stakeholders at large enterprise organizations
Excellent organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously
Innate ability to prioritize tasks to ensure customers’ objectives are met
Strong interest in B2B FinTech or prior experience in digital banking/digital account opening
Experience working with financial institutions in a digital capacity is desirable
A proactive, roll-up-your sleeves approach to accomplishing tasks
An extremely high level of honesty, empathy and integrity
High Ceiling: You go beyond the obvious, take initiative, and hold yourself to high standards with care
Low Ego: You put the mission above ourselves, share credit freely, and lead with curiosity
Alignment to Mission: You believe that helping community financial institutions win against Mega Banks and FinTechs is a worthy endeavor, and will use that belief as a North Star to anchor your efforts to that goal
High Commitment: You follow through, roll up your sleeves, and keep the bar high for yourself and others

Responsibilities

Lead dedicated customer pods and ensure strategic alignment across each customer financial institution
Develop relationships vertically and horizontally across our customer organizations, establishing credibility with C-Suite, VP, and operational stakeholders
Identify upsell and expansion opportunities and lead revenue-driving motions, including business casing and negotiations, to close deals
Use KPIs, such as Net Revenue Retention (NRR), Net Promoter Score (NPS), health score, product activation, and churn, to measure and define success for your portfolio
Influence resource allocation internally using data-driven approaches to drive customer outcomes
Operate as a product-minded leader
Contribute to Narmi’s growth by proactively managing your team’s careers, creating growth opportunities, and developing talent and skillsets

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementCustomer Relationship ManagementStrategic AlignmentC-Suite EngagementCross-Functional CollaborationDigital BankingFinancial ServicesConsultative SalesTeam Leadership

Questions & Answers

Common questions about this position

What experience is required for the Director of Customer Success role?

Candidates need 7+ years of experience in client management, customer success, or product management.

What key skills are needed for this position?

Outstanding communication skills for presenting to C-Suite stakeholders, excellent organizational skills, attention to detail, and the ability to balance multiple tasks and prioritize effectively are required.

What is the company culture like at Narmi?

Narmi has a fast-paced and dynamic environment with a lean, evolving CS team that is product-obsessed, customer-focused, and constantly taking on new challenges while partnering cross-functionally.

What is the work arrangement or location policy for this role?

This information is not specified in the job description.

What makes a strong candidate for this Director of Customer Success position?

A strong candidate has 7+ years in client management, customer success, or product management, outstanding communication for C-Suite influence, excellent organizational skills, and a drive to learn digital financial services while developing team talent.

Narmi

Digital banking solutions for financial institutions

About Narmi

Narmi provides digital banking solutions tailored for financial institutions like credit unions and community banks. Its platform includes online and mobile banking services, account opening tools, and an open API framework that allows easy integration with other financial services. Narmi operates on a subscription model, where clients pay for access to its digital tools and support. This approach helps financial institutions enhance user experience, improve operational efficiency, and reduce costs. Narmi's flexible platform allows clients to quickly adapt to market trends and customer needs, setting them apart from competitors in the fintech space. The company's goal is to empower financial institutions to thrive in the digital banking environment.

New York City, New YorkHeadquarters

2016Year Founded

$54MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees