Director of Customer Success at Similarweb

Tokyo, Japan

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Digital MarketingIndustries

Requirements

Experience building and growing customer success teams at a SaaS company or an agency
Led Customer Success Teams: CSMs that run the day-to-day needs of an account to ensure users are getting maximum value from our solutions (success planning, QBRs, usage monitoring etc) to drive maximum revenue retention
Experience in digital marketing and/or consulting
Experience collaborating with diverse multinational and global enterprise-level companies
Experience collaborating with both new business and growth teams
Led teams of 10+ people
Ability to manage a diverse team of individuals (including early-stage and senior team members)
Team player with experience leveraging remote resources and working with company resources outside their market
A desire to create and nurture strong client relationships

Responsibilities

Develop and manage a high-performing Customer Success team
Lead CSMs to ensure clients are getting maximum value from Similarweb’s solutions
Understand client business objectives and communicate the value proposition of the SaaS platform
Work alongside the industry’s top talent and have opportunities for ongoing learning and professional development
Strategically help clients win their market
Collaborate with both new business and growth teams

Skills

Key technologies and capabilities for this role

Customer SuccessSaaSTeam LeadershipDigital MarketingConsultingQBRsSuccess PlanningUsage MonitoringRevenue RetentionEnterprise Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for the Director of Customer Success role?

This information is not specified in the job description.

What experience is required for this role?

Required experience includes building and growing customer success teams at a SaaS company or agency, leading CSMs for account management and revenue retention, experience in digital marketing or consulting, collaborating with multinational enterprises and sales teams, and leading teams of 10+ people.

What is the company culture like at Similarweb?

Similarweb values bright, curious, practical, and good people, with employees working alongside global teams.

What makes a strong candidate for this Director of Customer Success position?

Strong candidates have experience building and leading large customer success teams in SaaS, expertise in digital marketing or consulting, proven collaboration with enterprise clients and sales teams, and the ability to manage diverse remote teams.

Similarweb

Digital data analytics platform for businesses

About Similarweb

Similarweb offers a digital data platform that provides insights into online activity for various stakeholders, including customers, partners, and competitors. The platform collects and analyzes data to help businesses understand their market position and make informed decisions. Users can access detailed analytics that reveal trends and performance metrics, allowing them to strategize effectively. Unlike many competitors, Similarweb focuses on delivering a comprehensive view of digital interactions, which helps clients identify opportunities for growth and profitability. The goal of Similarweb is to empower businesses with accurate digital data to enhance their competitive advantage.

New York City, New YorkHeadquarters

2007Year Founded

$229.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Emergence of decentralized platforms like Bluesky may impact demand for centralized analytics.

Rapid growth of AI-driven platforms may shift focus from traditional web analytics.

Secondary offering of shares at a lower price could affect investor confidence.

Differentiation

Similarweb offers a comprehensive view of digital activity across multiple stakeholders.

The platform provides actionable insights for businesses to gain a competitive edge.

Similarweb is trusted by high-profile clients and listed on the NYSE as SMWB.

Upsides

Increased demand for digital market intelligence tools due to rapid platform growth.

Recognition as Alternative Data Provider of the Year highlights industry leadership.

Strategic collaboration with You.com expands reach in AI-powered productivity solutions.

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