[Remote] Director of Collections & Recoveries at Monzo

Cardiff, Wales, United Kingdom

Apply Now

£110,500 – £120,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Banking, Financial ServicesIndustries

Skills

Key technologies and capabilities for this role

CollectionsRecoveriesFinancial HealthArrears ManagementPayment PlansForbearance OptionsCredit RiskLending ProductsLeadershipTeam ManagementCustomer ServiceProblem Solving

Questions & Answers

Common questions about this position

What is the salary range for the Director of Financial Health Operations role?

The salary range is £110,500 - £120,000 plus benefits.

Is this role remote-friendly, and where is it located?

The role is based in London, Cardiff, or UK Remote.

What key skills and experience are required for this position?

The role requires experience leading operational teams in collections and recoveries, navigating complex regulatory landscapes, partnering with borrowing/tech/credit risk leadership, and managing teams of senior and operational managers.

What is the team structure like for this role?

You will lead the Financial Health operations team, managing a team of senior managers, operational managers, and collections managers, reporting directly to the Senior Director of Specialist Services.

What makes a strong candidate for this Director role at Monzo?

A strong candidate has proven experience leading collections and recoveries operations, expertise in regulatory compliance and financial health strategies, and the ability to deliver exceptional customer outcomes while aligning with Monzo’s mission of making money work for everyone.

Monzo

Digital-only banking platform for consumers

About Monzo

Monzo operates as a digital-only banking platform focused on providing a modern way for individuals to manage their finances. Its main product is a mobile app that allows users to track their income, spending, and savings easily. The app includes features that help users save money, such as automatically setting aside a portion of their paycheck or rounding up transactions to the nearest dollar. Monzo generates revenue through interest on deposits, fees for certain services, and interchange fees from card transactions, as well as offering overdrafts and personal loans. What sets Monzo apart from traditional banks is its real-time balance updates and instant spending notifications, which help users stay informed about their finances. The goal of Monzo is to provide a convenient, mobile-first banking experience that meets the needs of its growing customer base, which has surpassed 8 million users.

London, United KingdomHeadquarters

2015Year Founded

$1,856.7MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary

Flexible working hours

Work from home

Stock options

32 days of paid vacation and public holidays per year

Health insurance

EAP

Learning budget

Home office stipend

Paid parental leave

Risks

Monzo breached UK banking regulations, risking reputational damage and fines.

Expansion into Europe poses regulatory challenges and potential licensing delays.

Reliance on digital platforms makes Monzo vulnerable to technological disruptions.

Differentiation

Monzo offers real-time spending updates and categorized transactions via a mobile app.

The 'Pots' feature allows users to set aside money for specific purposes.

Monzo Plus provides premium features like custom card designs and travel insurance.

Upsides

Monzo secured $400M in 2024, valuing the bank at $5 billion.

The partnership with SignLive enhances accessibility for Deaf customers.

Expansion into Europe in 2025 could significantly increase Monzo's customer base.

Land your dream remote job 3x faster with AI

Try Jobo Free