Director of Client Success at Luxury Presence

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, PropTech, SaaSIndustries

Requirements

10+ years in Client Success, Account Management, or related roles, including at least 3 years leading a large or scaling team
Proven track record driving client retention, growth, and satisfaction at a high-growth SaaS or PropTech company
Deep understanding of customer health metrics, lifecycle management, and client segmentation
Experience with Salesforce or other CRM systems
Strong analytical and problem-solving skills — able to turn data into insight and action
Exceptional communication and relationship-building abilities
Bachelor’s degree in Business, Marketing, or a related field preferred
Ability to lead through strategy and execution
Strong people leadership skills to develop talent and build high-performing teams
Systems thinking to design scalable processes
Clear communicator who thrives in cross-functional collaboration
Ability to move fast, set a high bar, and inspire others

Responsibilities

Lead, mentor, and grow the Client Success Management teams
Build and execute a clear strategy for client retention, satisfaction, and account expansion
Create scalable playbooks and systems that support rapid company growth
Partner with Sales, Product, and Marketing to deliver a seamless client experience from onboarding through renewal
Monitor and improve client health metrics, retention rates, and NPS
Manage client escalations and ensure timely resolution
Provide executive-level insights on client trends, team performance, and retention drivers
Champion a culture of ownership, accountability, and continuous improvement
Achieve client retention and expansion goals across all segments
Build, coach, and retain a high-performing client success organization
Develop scalable systems and processes that improve efficiency and quality
Maintain industry-leading NPS and client satisfaction scores
Drive alignment and outcomes across Product, Sales, and Marketing

Skills

Key technologies and capabilities for this role

Client SuccessAccount ManagementTeam LeadershipCustomer RetentionCustomer Health MetricsSaaSPropTechCross-functional Collaboration

Questions & Answers

Common questions about this position

What experience is required for the Director of Client Success role?

Candidates need 10+ years in Client Success, Account Management, or related roles, including at least 3 years leading a large or scaling team, with a proven track record in a high-growth SaaS or PropTech company.

What are the key skills needed for this position?

Required skills include deep understanding of customer health metrics, lifecycle management, and client segmentation; experience with Salesforce or other CRM systems; strong analytical and problem-solving skills; and exceptional communication and relationship-building abilities.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of leader is Luxury Presence looking for in this role?

They seek a builder who leads through strategy and execution, a strong people leader who develops talent, a systems thinker for scalable processes, a clear communicator for cross-functional collaboration, and someone who moves fast and sets a high bar.

Luxury Presence

Digital marketing platform for real estate agents

About Luxury Presence

Luxury Presence provides a digital platform tailored for real estate agents and teams, focusing on digital marketing solutions to help them attract and convert buyers and sellers. The platform offers services such as high-converting marketing campaigns, visually appealing client presentations, and tools to enhance social media engagement. It serves individual agents, teams, and brokerages, with over 9,000 users, including many top agents from the Wall Street Journal's Top 100 list. Luxury Presence stands out from competitors by utilizing AI-powered tools and a user-friendly interface, making it easier for real estate professionals to embrace digital marketing. The company's goal is to modernize the real estate industry by increasing lead generation and client acquisition through effective digital strategies.

Austin, TexasHeadquarters

2016Year Founded

$49.1MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, Real EstateIndustries

501-1,000Employees

Benefits

Remote-first company

Comprehensive health insurance plans

Generous parental and family leave

Collaborative retreats and offsite events

Employee resource groups

Risks

Emerging proptech startups with similar solutions could dilute Luxury Presence's market share.

Economic downturns may reduce spending on marketing tools, impacting subscription revenue.

Rapid technological advancements may outpace Luxury Presence's feature integration capabilities.

Differentiation

Luxury Presence offers AI-powered tools for real estate marketing and lead generation.

The platform is trusted by over 9,000 agents, including top Wall Street Journal agents.

Luxury Presence provides a user-friendly interface for easy adoption of digital marketing.

Upsides

Luxury Presence won the 2024 Inman AI Award for best AI-powered platform.

The company raised $19.2M in Series B-1 funding to accelerate product development.

Presence Copilot, an AI-powered mobile platform, enhances agent efficiency and client experience.

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