Director of Client Relations at Earnest

Salem, Oregon, United States

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$100,000 – $130,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

PackagingIndustries

Requirements

Proven B2B outside sales success
Experience managing and growing an outside sales team

Responsibilities

Motivate and manage a team of B2B Client Relationship Managers (aka outside sales reps)
Drive performance, accountability, and professional development
Coach your team in sales strategies, tools, and account planning
Lead monthly sales meetings and conduct regular reviews to keep goals on track
Serve as the go-to sales leader for your region—internally and externally
Build authentic, lasting relationships with business clients
Represent Ernest at appreciation events, sports outings, and client meetings
Partner with supplier reps to drive value and strengthen relationships
Guide and support your Client Relationship Managers as they hunt for new business and grow key accounts
Equip your team to uncover client needs, deliver customized solutions, and build long-term loyalty
Coach CRMs to deepen account penetration and maximize GTM growth across their portfolios
Be a strategic partner in removing roadblocks, navigating client challenges, and ensuring successful outcomes
Create and execute a yearly business plan focused on profitable growth
Recommend process improvements to elevate the sales function
Support company policies related to credit, collections, pricing, and more
Approve pricing deviations and oversee sales promotions, campaigns, and contests

Skills

Key technologies and capabilities for this role

B2B SalesSales LeadershipTeam ManagementClient Relationship ManagementSales CoachingAccount PlanningNew Business DevelopmentAccount Expansion

Questions & Answers

Common questions about this position

What is the salary range for the Director of Client Relations position?

The salary range is 100 - 130k, with a base salary plus bonus.

Is this role remote or does it require being in a specific location?

The position is based in Salem, OR, with a sales territory covering a 100 miles local radius.

What key skills and experience are required for this role?

The role requires strong sales leadership, ability to motivate and manage a B2B sales team, building authentic client relationships, and driving new business development and account growth.

What is the company culture like at Ernest?

Ernest emphasizes an exceptional culture focused on family, success, proactive approaches, having fun, and working with awesome people, while prioritizing clients and employees.

What makes a strong candidate for this Director of Client Relations role?

A strong candidate is a driven sales leader who excels at leading teams in diverse settings, building deep client relationships, coaching on sales strategies, and driving business growth.

Earnest

Provides low-interest student and personal loans

About Earnest

Earnest provides financial services focused on student loan refinancing, private student loans, and personal loans. The company uses advanced data analysis and underwriting software to assess each client's financial situation, allowing them to offer low-interest rates tailored to individual needs. Clients can select flexible repayment plans that suit their financial circumstances, making it easier to manage their debt. Unlike many competitors, Earnest continuously adjusts its rates based on market conditions to remain competitive. The goal of Earnest is to help financially responsible individuals effectively manage their educational and personal debt.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$123.5MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Paid Vacation

Parental Leave

Company Equity

Risks

Increased competition from fintech startups could erode market share.

Rising interest rates may decrease demand for refinancing options.

Potential regulatory changes could increase operational costs.

Differentiation

Earnest uses data-driven underwriting beyond traditional credit scores.

Offers flexible repayment plans tailored to individual financial situations.

Maintains a digital-first approach for loan applications and management.

Upsides

Increased demand for digital financial services boosts Earnest's online platform.

Alternative credit scoring models support Earnest's data-driven approach.

Growing trend of student loan refinancing aligns with Earnest's core offerings.

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