Director, Marketplace Risk (Fraud Prevention and Chargeback Operations) at Turo

Arizona, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Marketplace, Car SharingIndustries

Requirements

10+ years of experience in Trust and Safety, Investigations, Risk Management, Safety Operations, or a related field with experience in a marketplace, fintech, or technology environment preferred
8+ years leading teams with a proven ability to develop managers, specialists, and vendor supported operations
Motivated by Turo’s mission and committed to advancing marketplace trust and safety
Proven ability to design scalable solutions across policy, tooling, enforcement, and operational frameworks
Collaborative communicator who can influence and align stakeholders across teams, levels, and global locations
Comfortable operating in a fast changing environment with a focus on improving systems, processes, and workflows
Demonstrated success leading cross functional initiatives in partnership with Product, Engineering, Analytics, Finance, and Operations
Deep analytical capability with fluency in Excel or Sheets and SQL and experience using data visualization tools to guide decisions
Sharp attention to detail with the ability to balance long term planning with hands on analysis when needed

Responsibilities

Lead managers, subject matter experts, and vendor partners across fraud prevention and chargebacks and ensure strong operational performance across internal and outsourced teams
Build frameworks and processes that improve global alignment, operational readiness, and the consistency of vendor supported operations
Monitor risk signals and operational controls, identify gaps, and prioritize actions that reduce losses and strengthen prevention
Partner with Product, Engineering, Analytics, and Data Science on roadmaps, tooling improvements, risk controls, and policies that reduce fraud and theft while limiting false positives
Present insights, emerging risks, program performance, and recommendations to senior leadership and cross functional partners
Support model and automation enhancements by improving real time alerts, feature quality, and feedback loops that strengthen detection accuracy
Drive quarterly strategy planning tied to measurable outcomes for fraud reduction, chargeback performance, theft mitigation, and customer protection
Develop teams through coaching, talent planning, and structured QA programs that elevate performance across global and vendor supported workflows

Skills

Fraud Prevention

Chargeback Management

Risk Management

Trust and Safety

Operational Leadership

Vendor Management

Fraud Analysis

Payment Fraud

Identity Security

Account Security

Global Risk Strategy

Turo

Peer-to-peer car sharing platform for rentals

About Turo

Turo operates in the peer-to-peer car sharing market, allowing private car owners to rent out their vehicles to others. Car owners can list their vehicles on Turo’s platform, where they set their own rental prices and availability. Renters can browse these listings, select a vehicle that meets their needs, and book it for a specific time. Turo facilitates the transaction by providing insurance coverage and customer support, ensuring a smooth experience for both car owners and renters. The company earns revenue by taking a percentage of the rental fee, which aligns its interests with those of its users. Turo stands out from competitors by offering a diverse range of vehicles, including everyday cars, luxury, and specialty options. The goal of Turo is to provide a flexible and cost-effective alternative to traditional car rental services, leveraging the sharing economy to connect car owners with renters.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$451.3MTotal Funding

POST_IPO_EQUITYCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Negative incidents involving rented vehicles could damage Turo's reputation.

New competitors like ZEV co-op could capture market share with eco-friendly models.

Market volatility could impact Turo's IPO plans and investor confidence.

Differentiation

Turo offers a wide variety of vehicles, from everyday to luxury models.

The platform provides a cost-effective alternative to traditional car rental services.

Turo's commission-based model aligns its interests with users' successful transactions.

Upsides

Turo's partnership with United Airlines enhances customer acquisition and retention.

Expansion in Australia indicates potential for further international market penetration.

Winning the unitQ Quality Excellence Award highlights Turo's commitment to customer experience.

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