Director, Global Payments Strategy and Operations at Discord

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Gaming, Fintech, TechnologyIndustries

Requirements

12+ years of experience in payments, fintech, or e-commerce, including 3+ years in a senior leadership role overseeing global payment operations or strategy
Proven expertise in multi-processor payments and orchestration frameworks that optimize cost, performance, and reliability
Deep understanding of global acquirers, payment APIs, and alternative/local payment methods
Track record of improving authorization rates, reducing declines, and optimizing cross-border transactions
Strong knowledge of payment compliance and security standards
Experience managing $100M+ annual payment volumes across multiple regions and currencies
Experience with consumer and subscription business models
Excellent communication, leadership, and stakeholder management skills with the ability to influence across teams

Responsibilities

Lead Global Payments Strategy: Develop and execute a global payments strategy that supports Discord’s monetization and growth goals across multiple geographies, processors, and payment methods
Optimize Payment Flows: Optimize payment lifecycle from authorization and routing to settlement and refund flows to maximize success rates and reduce transaction costs
Implement Multi-Processor Architecture: Lead the deployment of a multi-processor payments strategy that improves redundancy, enhances authorization rates, and reduces processing costs through intelligent routing and regional optimization
Enhance Global Coverage: Launch new local payment methods and cross-border capabilities to support Discord’s market expansion and ensure best-in-class payment experiences for global users
FX and International Structuring: Define and optimize global collection and FX strategies, partnering with cross-functional teams to design entity-level payment routing that minimizes transaction and conversion costs while ensuring efficient international fund flows
Vendor and Partner Management: Manage vendor relationships and oversee negotiations with payment service providers, acquirers, and card networks to ensure best-in-class pricing for a business of our scale
Ensure Compliance & Risk Management: Collaborate with Legal, Policy, and Security teams to ensure compliance with regional payment regulations and industry standards
Cross-Functional Collaboration: Partner closely with Product, Engineering, and Business development to align payment capabilities with product goals and integrate payments deeply into Discord’s platform roadmap and monetization strategy

Skills

Key technologies and capabilities for this role

Payments StrategyMulti-Processor OrchestrationCross-Border PaymentsPayment FlowsVendor ManagementPayment OptimizationAuthorization RoutingSettlementRefundsFX ManagementInternational PaymentsIntelligent Routing

Questions & Answers

Common questions about this position

What experience level is required for this role?

The role requires 12+ years of experience in payments, fintech, or e-commerce, including 3+ years in a senior leadership role overseeing global payment operations or strategy.

What are the key skills needed for the Director of Global Payments role?

Key skills include deep expertise in multiprocessor orchestration, cross-border payment flows, strategic vendor management, payment innovation, and optimizing payment lifecycles for success rates and cost reduction.

What is the salary range for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

Who does this role report to and what kind of collaboration is involved?

The role reports to the Senior Director of Finance and involves cross-functional collaboration with Product, Engineering, Business Development, Legal, Policy, and Security teams.

Discord

Voice, video, and text communication platform

About Discord

Discord is a communication platform that allows users to connect through voice, video, and text. It serves as a space for friends and communities to gather and share their interests, catering to a wide range of groups such as artists, activists, study groups, and hobbyists. Users can join various communities, known as servers, which host discussions and activities related to their interests. Unlike many other platforms, Discord does not rely on advertising or selling user data; instead, it offers a premium subscription service called Nitro, which provides additional features like enhanced streaming quality and customization options. The goal of Discord is to create a welcoming environment where people can build connections and foster a sense of belonging.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$952.6MTotal Funding

SERIES_HCompany Stage

Consumer Software, Social ImpactIndustries

1,001-5,000Employees

Benefits

Stay healthy - We take care of our team with comprehensive Medical, Dental, and Vision plans.

Parental perks - Spend some quality time with the next generation with parental leave, fertility, adoption, and surrogacy benefits.

Kick back - Stay refreshed with over 19 paid holidays, use-what-you-need sick days, and four weeks of PTO.

Commute easy - In a non-COVID world, get up to $270 per month for your commuting and parking needs.

The loadout - When we’re back in the office, enjoy daily catered lunches and snacks, a desk fund to make your space yours, and whatever you need for your computer setup, including a headphone allowance.

Wellness on us - Take advantage of a quarterly wellness allowance for your gym membership or other wellness activities. Virtual yoga every week!

Transgender benefits - Discord will reimburse up to $20,000 for any procedure related to transition.

Discord HQ - Our office is located in Potrero Hill, a little neighborhood in San Francisco near awesome coffee and food.

Relocation - Excellent relocation bonuses for new hires moving to San Francisco (once it’s safe to return).

Risks

Discord's revenue growth slowed in 2022, indicating potential market saturation.

Integrating Gas may alienate existing users if not managed carefully.

Decentralized platforms like SINOVATE pose a competitive threat to Discord's model.

Differentiation

Discord offers a unique ad-free communication platform with a premium subscription model.

It supports diverse communities, from gamers to artists, enhancing its user base diversity.

Discord's acquisition of Gas expands its reach to a younger, teen-focused audience.

Upsides

Discord's revenue grew 44% in 2022, showcasing resilience in a challenging market.

Integration with AI moderation tools can enhance user experience and safety.

Collaborations with educational platforms position Discord as a key remote learning tool.

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