[Remote] Director, Fraud Operations at Fetch

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Goods, BiotechnologyIndustries

Requirements

Owned end-to-end complex fraud operations at scale
Understand the tradeoffs between speed, cost, and risk
Set vision, drive strategy, and move teams decisively
Have hands-on experience with AI-driven tools and methodologies in risk or fraud domains
Can navigate from pattern detection to system implementation

Responsibilities

Co-lead a full-scope transformation of the fraud function
Serve as a senior advisor to the Fetch executive team on fraud risks
Set goals for fraud loss reduction, system improvements, and operational excellence
Build a multi-year roadmap and implement systems for automated prevention, detection, and mitigation
Continually evaluate and improve existing processes
Anticipate and communicate emerging fraud risks, driving cross-functional mitigation strategies
Design org structures, workflows, and KPIs that maximize performance, accountability, and quality
Collaborate with cross-functional teams to align Fraud operations with broader company initiatives
Lead the adoption of AI and automation in fraud classification, detection, and review processes
Lead a team of fraud investigators, operations coordinators, automation specialists, and quality analysts

Skills

Key technologies and capabilities for this role

Fraud DetectionFraud PreventionIncident ResponseStrategic PlanningOperational Management

Fetch

On-demand delivery service for local products

About Fetch

Fetch Delivery Inc. provides on-demand delivery services to individual consumers and local businesses in Santa Fe, NM, and Boulder, CO. Customers can order a variety of products, including groceries, pharmacy items, meals, pet supplies, and more, sourced from hundreds of local businesses. Once an order is placed, Fetch's drivers pick up the items and deliver them directly to the customer's home. The company differentiates itself by focusing on local partnerships and offering a wide range of products, while also providing flexible earning opportunities for drivers. Fetch's goal is to meet the growing consumer demand for convenience and time-saving solutions in the local delivery market.

Irvine, CaliforniaHeadquarters

2013Year Founded

$9.2MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer Software, Consumer GoodsIndustries

11-50Employees

Benefits

Stock options

401k match

Medical, dental, & vision

Pet insurance

Education reimbursement

Flexible PTO

Parental leave

Flexible work schedule

Hybrid work environment

Risks

Increased competition from DoorDash and Uber Eats could overshadow Fetch's market presence.

Rising operational costs may impact Fetch's profitability as it scales delivery services.

Potential regulatory changes in gig economy labor laws could affect Fetch's business model.

Differentiation

Fetch offers a unique receipt-scanning rewards app, enhancing customer loyalty and engagement.

Fetch Delivery specializes in hyper-local delivery, focusing on Santa Fe and Boulder areas.

Fetch integrates AI and ML to optimize delivery logistics and improve user experience.

Upsides

Fetch raised $50 million from Morgan Stanley, indicating strong financial backing and growth potential.

Fetch's appointment of a former Uber executive as CFO strengthens its leadership team.

Fetch's use of AI and gamification can boost user engagement and retention.

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