Director, Finance and Supply Chain Systems Production Support at Skechers

Manhattan Beach, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Finance, Supply Chain, RetailIndustries

Requirements

Strong background in finance, supply chain, technology, and leadership
Ability to bridge the gap between technical and business needs by supporting and optimizing Oracle Cloud applications
Exceptional people leadership and managerial skills; strong servant-leadership philosophy preferred
Demonstrated track record leading a successful service delivery function
In-depth knowledge and deep experience supporting Oracle Cloud Fusion ERP (Financials and Supply Chain)
Ability to lead, inspire, coach, mentor, and motivate a diverse team, including direct reports, contractors, managed services, and/or consultants located onsite, remote, and offshore
Ensure team and individual accountability and performance standards are met

Responsibilities

Oversee the day-to-day operations of the finance and supply chain systems production support team, ensuring high availability and performance of all applications and modules
Manage incident response and problem resolution processes, minimizing downtime and impact on business operations
Lead the problem identification and error resolution process, including tracking, troubleshooting, root cause analysis, and reporting defects
Establish and maintain service level agreements (SLAs) with internal stakeholders and external vendors
Develop and implement strategies to improve system reliability, scalability, and efficiency
Lead change management initiatives related to finance and supply chain systems, ensuring smooth implementations of additional functionality
Implement and maintain leading practices for service delivery processes to enhance efficiency and quality, and ensure data integrity in compliance with financial regulations
Ensure MSPs are delivering to the terms on their contract, are providing value-added services beyond contractual terms, are providing weekly/monthly status reports and KPIs, and delivering quarterly QBRs to senior management
Provide hands-on, ongoing end-user support to ensure that systems are operating efficiently
Prepare and present regular reports to senior management on system performance, project status, and key metrics
Monitor and analyze service delivery metrics, identifying trends and areas for improvement
Lead periodic system audits and assessments to identify areas for improvement and ensure compliance with internal and external standards
Collaborate with cross-functional teams to resolve complex service issues and drive continuous improvement initiatives
Create, maintain, and document standard operating procedures that will scale with the applications
Stay current with emerging technologies and industry trends, recommending innovative solutions to enhance systems capabilities
Oversee and manage the relationship with Oracle and other vendors, implementation partner firms, managed services offshore teams, and collaborate with internal Finance, Supply Chain, and IT groups
Mentor and develop team members, fostering a culture of continuous improvement and technical excellence
Manage resource allocation and capacity planning to ensure optimal service delivery
Manage relationships with third-party vendors and service providers
Other duties as assigned