Associate Director of Design Research
HumanaSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, FintechIndustries
Requirements
- Basic Qualifications
- At least 8 years experience conducting qualitative or quantitative user experience research
- At least 6 years of professional experience conducting user experience research in a corporate environment
- At least 6 years of experience conducting data analysis (such as: survey data, behavioral analytics)
- At least 3 years managing user experience research teams
- Preferred Qualifications
- At least 10 years experience conducting qualitative or quantitative user experience research in large, matrixed organizations
- At least 8 years managing UX research teams
- Experience managing managers
- Exceptional verbal and written communication skills
- Ability to influence senior executives
- Experience with performance management and career coaching
- Experience attracting and hiring top talent
- Knowledge with any of the following subjects: Human Factors, User Experience Design, Psychology, Sociology, Communication, Information Architecture, Systems Architecture, Computer Science, Data Science, Economics
Responsibilities
- Collaborate with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps
- Track research questions and insights across Card product areas
- Understand each product area’s strategy and needs to identify and prioritize research activities including primary research, knowledge mapping, assessments, and testing
- Maintain close relationships with research leader peers across Capital One to identify opportunities to re-use learnings and collaborate on research serving multiple lines of business
- Establish direction and expectations for design research practice across the line of business
- Seek out novel methods and technologies to accelerate learning velocity
- Enable and support democratized research activities
- Develop deep expertise in customers’ needs and business solutions to proactively identify research opportunities delivering meaningful, actionable insights
- Build and maintain trusted relationships with leaders of business, product, design, and engineering
- Leverage existing data and lead high impact programs that enable business outcomes
- Evaluate diverse perspectives, data-driven insights, and customer & business needs to accelerate learning, inform decisions, and influence product experience & portfolio direction
- Establish standard research practices, high quality insights, and team talent development
- Identify highest-leverage opportunities, prioritize effectively, and negotiate needs with executive leaders and diverse stakeholders
- Connect teams, portfolios, platforms, and LOBs to drive coherent experiences, accelerate learning, and elevate research value
- Present work across levels and job functions, modeling a strategic human-centered approach to make complex topics accessible, influence executives, and achieve impactful results
Skills
Design Research
User Research
Research Roadmaps
Primary Research
Knowledge Mapping
Usability Testing
Human-Centered Design
Stakeholder Management
Strategic Prioritization
Leadership
Customer Insights
Product Strategy
Data-Driven Insights
Team Development
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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