Director, Delivery (Telecom) at WillowTree

Denver, Colorado, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Digital ServicesIndustries

Requirements

Based in Denver, CO, or St. Louis, MO
Experience managing a portfolio of clients in Telecommunications (~$10-15MM in revenue)
Ability to oversee successful delivery of project work in a global service delivery model
Expertise in coaching teams and developing relationships with executives and key client stakeholders

Responsibilities

Partner with Global VP and other practice area leaders to determine best path for growth and management of accounts
Ensure delivery solutions are integrated into future capabilities and practice area growth
Partner with practice area leaders and BD to create relevant quals that can be leveraged to build new business
Drive teams to provide fresh perspectives, breakthrough ideas, and new paradigms that can be leveraged to grow accounts
Identify and contribute to areas of the business that bring additional value (e.g., interviewing, training, contributions to the delivery playbook)
Initiate, influence, and drive organizational changes and business transformation
Build client relationships across the executive ladder and regularly conduct quarterly business reviews (QBRs) and other meetings to understand feedback, communicate team progress, establish value propositions, and drive change
Proactively and organically communicate across client relationships to surface industry thought leadership and best practices
Provide effective oversight of delivery work, mitigating risk, improving practices, and strengthening client trust
Develop and manage strong, lasting relationships with key clients
Ensure contractual obligations are upheld
Build relationships and take account of the needs of multiple stakeholders to influence and drive decisions for beneficial business outcomes
Deliver presentations, workshops, and conversations that highlight the work and impact of TELUS Digital
Identify new client opportunities, and determine priorities and solutions that enable TELUS Digital to meet those opportunities
Engage directly with teams to understand in-flight work, and use end products where possible

Skills

Key technologies and capabilities for this role

Client ManagementProject DeliveryTeam CoachingStakeholder RelationshipsTelecomAgileDigital Product ConsultingGlobal Delivery

Questions & Answers

Common questions about this position

What is the salary for the Director, Delivery (Telecom) position?

This information is not specified in the job description.

Is this role remote or does it require being in an office?

The role will be based in Denver, CO, or St. Louis, MO, to help retain our deep culture of collaboration.

What skills are required for this Director, Delivery role?

The role requires dynamic leadership to manage a $10-15MM client portfolio in Telecommunications, oversee project delivery, coach teams, build executive relationships, and drive business growth and transformation.

What is the company culture like at TELUS Digital?

TELUS Digital has a people-first culture focused on innovation, agile thinking, collaboration, and delivering transformative customer experiences with a global team.

What makes a strong candidate for this position?

Strong candidates are dynamic leaders with experience managing large telecom client portfolios, delivering projects successfully, coaching teams, building executive relationships, and driving business growth and profitability.

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters

2007Year Founded

ACQUISITIONCompany Stage

Consulting, Consumer Software, DesignIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Parental Leave

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.

Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.

Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.

The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.

WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.

Expansion in IoT market offers opportunities for connected device solutions.

Rising focus on UX design enhances customer satisfaction and retention.

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