Director, Voice of the Customer
AlmaSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess 10+ years of experience in Customer Experience, Services Operations, Delivery Strategy, or Partner Management, ideally within a fast-scaling SaaS or technology organization. They must have proven success in designing or scaling a Services Partner Program and leading a Resource Management Office, along with a strong command of workforce planning principles, subcontractor models, and PSA systems.
Responsibilities
The Director, CX RMO and Channel Strategy will architect and lead a world-class services partner program, defining partner segmentation, onboarding, enablement, and performance management frameworks. They will also establish governance models and KPIs, serve as an executive liaison between internal teams and strategic partner stakeholders, lead the Resource Management Office, drive accurate capacity planning, and implement scalable tools for proactive staffing and delivery readiness. Furthermore, the role involves collaborating with CX, Sales, and Product leaders to align resource and partner strategies with company growth goals and influencing executive decision-making through data-backed insights.
Skills
Customer Experience
Services Operations
Delivery Strategy
Partner Management
Workforce Planning
Subcontractor Models
PSA Systems
Resource Management
Capacity Planning
Forecasting
Skills Alignment
Data Dashboards
Staffing Tools
Stakeholder Management
Strategic Leadership
Altera
Develops digital human agents for AI
About Altera
Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.
Key Metrics
San Francisco, CaliforniaHeadquarters
2023Year Founded
$10.7MTotal Funding
SEEDCompany Stage
Consumer Software, AI & Machine LearningIndustries
11-50Employees