Customer Success Lead, Strategic Accounts
Notable115,000 - 140,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Dental, SaaSIndustries
Requirements
Candidates should possess a seasoned leadership track record in Customer Success and/or Implementation, demonstrating experience within SaaS environments, particularly those within the healthcare or dental industries. They must have a strong understanding of change management principles and methodologies, coupled with excellent communication, interpersonal, and presentation skills. Furthermore, the ideal candidate will be data-driven, capable of building and leading high-performing teams, and possessing the ability to make informed decisions based on data analysis.
Responsibilities
The Director of Customer Success & Implementation will lead and manage two cross-functional teams – a Customer Success Team focused on clinical onboarding, change management, and product adoption, and an Implementation Team responsible for technical discovery, VideaAI installation, and project management of client deployments. They will champion customer change management strategies, partner with client teams to ensure high-impact onboarding, develop tailored adoption roadmaps, and drive product adoption, client retention, and satisfaction. Additionally, the role encompasses owning executive relationships with key customers, enhancing the feedback loop with various departments, and optimizing the end-to-end customer journey in collaboration with cross-functional leadership.
Skills
Customer Success
Implementation
Change Management
SaaS
Healthcare
Dental
Leadership
Team Building
Communication
Interpersonal Skills
Presentation Skills
Data-Driven Problem Solving
VideaHealth
AI solutions for dental diagnostic accuracy
About VideaHealth
VideaHealth focuses on improving dental care using artificial intelligence (AI) technology. The company provides tools that help dental service organizations (DSOs) and individual clinicians enhance their diagnostic accuracy and transparency in patient care. Their AI solutions integrate into existing dental practices, allowing professionals to make more precise diagnoses, which can lead to better treatment outcomes and increased patient satisfaction. VideaHealth differentiates itself by offering a subscription or licensing model for its services, ensuring a steady revenue stream while also providing demos to showcase their technology. The main goal of VideaHealth is to transform dental care by enhancing diagnostic capabilities and building trust between patients and their dental providers.
Key Metrics
Boston, MassachusettsHeadquarters
2018Year Founded
$25.8MTotal Funding
SERIES_ACompany Stage
AI & Machine Learning, HealthcareIndustries
51-200Employees