Director, Customer Success - Enterprise at edmentum

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Education Technology, EdTechIndustries

Requirements

10+ years of experience in Customer Success, Account Management, or a related field, with proven leadership experience
5+ years of experience in EdTech or Education
Demonstrated expertise in strategic account management and long-term enterprise customer partnerships
Deep understanding of customer lifecycle management, renewal and expansion strategy, and value realization frameworks
Strong business acumen and ability to translate strategy into measurable outcomes
Exceptional executive communication and relationship-building skills
Ability to lead through influence and manage change in a dynamic, high-growth environment
Strong analytical, operational, and organizational skills
Ability to travel up to 20-30% nationally
Passion for Edmentum’s mission and a commitment to innovation and educational equity

Responsibilities

Lead and scale a national Customer Success organization, managing a team of Enterprise Customer Success Managers supporting Edmentum’s top-tier strategic accounts
Develop and execute a national customer success strategy aligned with organizational revenue, retention, and expansion goals
Own performance metrics including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), and customer health scores across strategic accounts
Serve as Leadership sponsor for Edmentum’s most complex customer relationships, partnering with C-level education leaders and state agencies to ensure long-term success
Establish and refine playbooks for strategic account management, renewal forecasting, and growth planning
Collaborate cross-functionally with Sales, Marketing, Product, and Operations to drive customer value and accelerate expansion opportunities
Leverage data and insights to guide strategic decisions, track adoption trends, and proactively address risk across the customer lifecycle
Represent Customer Success in company-wide strategic planning and executive business reviews
Foster and coach individual contributors, promoting accountability, inclusion, and professional development across a distributed team
Champion operational excellence, ensuring consistency in delivery, process optimization, and use of customer success technology platforms
Partner with Product leadership to advocate for the voice of the customer in roadmap decisions and new product introductions
Contribute to executive-level thought leadership, helping to shape the future of Edmentum’s customer engagement model

Skills

Key technologies and capabilities for this role

Customer SuccessTeam LeadershipRevenue RetentionAccount ManagementStrategic PlanningCross-functional CollaborationPerformance MetricsCustomer Health ScoresRenewal ForecastingGrowth Planning

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, Edmentum is a Remote First organization, supporting a distributed team.

What experience is required for this role?

Candidates need 10+ years in Customer Success, Account Management, or related field with proven leadership, plus 5+ years in EdTech or Education, and expertise in strategic account management for enterprise partnerships.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team structure look like for this role?

You will lead and scale a national Customer Success organization, managing a team of Enterprise Customer Success Managers supporting top-tier strategic accounts.

What makes a strong candidate for this Director role?

A strong candidate has 10+ years in Customer Success with leadership experience, 5+ years in EdTech, and demonstrated expertise in managing enterprise accounts, along with the ability to foster professional development in a distributed team.

edmentum

Educational technology solutions for K-12 schools

About edmentum

Edmentum creates educational technology solutions designed to improve student outcomes in K-12 education. Their products help educators address learning challenges such as knowledge gaps, concept mastery, and credit recovery by providing data-driven tools that tailor educational experiences to individual student needs. Edmentum serves a wide range of clients, impacting over 43,000 schools and 5.2 million students across the U.S. and more than 100 countries. Unlike many competitors, Edmentum focuses on integrating its solutions into existing school curriculums, allowing teachers to offer personalized learning experiences. The company's goal is to enhance the educational journey of students by equipping educators with effective tools and fostering strong relationships with them.

Bloomington, IndianaHeadquarters

1960Year Founded

$42MTotal Funding

DEBTCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Vacation

Wellness Program

Risks

Emerging EdTech startups offer innovative solutions at lower costs, threatening market share.

Rapid technological advancements may outpace Edmentum's platform updates, risking obsolescence.

Data privacy regulations could increase operational costs and complexity for Edmentum.

Differentiation

Edmentum offers data-driven solutions tailored to individual student needs.

The company integrates durable skills into middle school career exploration courses.

Edmentum supports K-12 educators with tools for knowledge gaps and credit recovery.

Upsides

Growing demand for personalized learning solutions post-COVID-19 benefits Edmentum.

Partnership with America Succeeds enhances Edmentum's career exploration offerings.

AI-driven educational tools trend aligns with Edmentum's data-driven approach.

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