Director, Customer Success - Diabetes at Medtronic

Northridge, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, DiabetesIndustries

Requirements

Strategic and results-driven leadership experience
Ability to develop and implement unified global customer success strategies focused on acquisition, engagement, success, and retention
Expertise in scaling digital excellence, including partnering with Digital Centers of Excellence and deploying data-driven strategies, predictive analytics, and AI-driven insights to reduce churn and maximize customer lifetime value
Experience leading digital transformation, including adoption of advanced digital tools, e-commerce platforms, apps, and content strategies
Skills in designing and optimizing personalized customer journeys and managing value-added services
Proven ability to foster cross-functional collaboration with sales, product management, operations, and regional teams
Proficiency in leveraging data, analytics, and customer insights to define KPIs, measure impact, optimize campaigns, and build business cases for ROI
Leadership experience in building, mentoring, and inspiring high-performing global teams while championing a customer-centric culture

Responsibilities

Develop and implement a unified global strategy focused on customer acquisition, engagement, success, and retention, aligning processes across regions
Partner with the Digital Center of Excellence to drive global innovation, scalability, and best practices in digital customer success
Develop and implement data-driven strategies using predictive analytics and AI to reduce churn, maximize customer lifetime value, and deliver anticipatory service
Lead the adoption of advanced digital tools and technologies to enhance customer experience and oversee global patient-facing digital initiatives
Design seamless, personalized customer journeys and manage value-added services to drive satisfaction, loyalty, and retention
Foster cross-functional collaboration with sales, product management, operations, and regional teams to align strategies with business goals
Define and track success metrics and KPIs, use analytics to optimize campaigns, improve ROI, and inform strategic decisions, and build business cases for investment
Build, mentor, and empower a high-performing global team, foster collaboration and innovation, and champion a customer-centric culture
Lead transformational initiatives to modernize customer support and engagement for the Diabetes Operating Unit

Skills

Customer Success

Strategy Development

Process Harmonization

Stakeholder Engagement

Revenue Growth

Churn Reduction

Customer Lifetime Value

Digital Capabilities

Healthcare Marketing

Patient Engagement

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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