Director of Customer Operations
Qualified.com- Full Time
- Expert & Leadership (9+ years)
Chartbeat, in collaboration with Tubular and Lineup Systems, is seeking a Director of Customer Experience to lead the optimization and enhancement of the customer journey. This role is critical for driving customer value, retention, and satisfaction within a rapidly growing organization serving over 1,000 brands globally. The Director will be responsible for owning the end-to-end customer experience and implementing scalable programs based on data and feedback. This is a newly created role within Customer Success, reporting into the VP of Customer Success.
Real-time analytics for digital publishers
Chartbeat provides real-time analytics specifically designed for digital publishers, including news organizations and magazines. Its platform allows clients to access data on how readers engage with their content, such as page views, scroll depth, and time spent on articles. This information helps publishers understand their audience better and make informed decisions to enhance reader engagement and loyalty. Unlike many competitors, Chartbeat focuses solely on the media and publishing sector, tailoring its services to meet the unique needs of content-driven websites. The company's goal is to empower publishers to optimize their content strategies and grow their audience through actionable insights.