Learning and Development Manager, Customer Success
Field NationSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information ServicesIndustries
Requirements
Candidates should possess proven experience designing and scaling integrated customer education programs across live and digital modalities, a track record of leading global teams and driving operational excellence, experience building or managing certification programs that support product adoption, the ability to define and track education metrics tied to customer outcomes, strong cross-functional collaboration skills, especially with Product, Customer Success, and Sales, and experience within a SaaS environment; cybersecurity or an adjacent industry is preferred. A Bachelor’s degree in a related field such as Education or Instructional Design, or equivalent experience, is also required.
Responsibilities
As the Director, Customer Education & Training, you will build and execute a scalable, role-based customer learning journey, develop and operationalize a multi-level certification strategy, increase engagement in Recorded Future University and drive consistent weekly training activity, ensure balanced, quarterly consumption of training credits and optimize delivery planning, align education programs with go-to-market strategy, shape peer-to-peer learning experiences in partnership with the Digital Client Engagement team, define key metrics to track education impact on adoption and customer success, lead and evolve a global team, create clarity, structure, and scalable execution, own the localization and tech strategy to support efficient, global delivery, and evaluate and define the optimal monetization model for customer training.
Skills
Customer Education
Training Program Development
Certification Program Management
Digital Learning
Global Team Leadership
Operational Excellence
Metrics and Impact Measurement
Localization Strategy
Product Adoption Strategies
Cross-functional Collaboration
Recorded Future
Provides machine-readable threat intelligence solutions
About Recorded Future
Recorded Future provides threat intelligence in the cybersecurity industry by gathering and analyzing information about potential threats to organizations. Their intelligence is delivered in a machine-readable format, making it easy for clients like threat analysts and security teams to integrate with their existing systems. Unlike competitors, Recorded Future focuses on partnerships with Value Added Resellers (VARs) to enhance their offerings and provide comprehensive support. The company's goal is to help organizations lower the risk of cyber attacks through effective threat intelligence.
Key Metrics
Somerville, MassachusettsHeadquarters
2009Year Founded
$57.1MTotal Funding
ACQUISITIONCompany Stage
CybersecurityIndustries
1,001-5,000Employees