Head of Design
JerrySalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, FinTechIndustries
Requirements
- Established expertise and leadership in product design to elevate the quality and maturity of the design practice
- Skills across interaction, visual, and service design
- Ability to collaborate deeply with research teams, Product, and Technology leadership
- Experience identifying and advocating for high-leverage opportunities with executive stakeholders
- Capability to lead high-impact, highly complex design projects
- Proficiency in envisioning, designing, delivering, and optimizing experiences across channels (web, mobile, sales, servicing) and emerging technologies (e.g., agentic AI)
Responsibilities
- Lead a talented, cross-disciplinary team of design leaders and designers
- Identify and advocate for high-leverage opportunities with executive stakeholders
- Lead high-impact, highly complex design projects that drive experience excellence and business outcomes
- Envision, design, deliver, and optimize experiences across channels and emerging technologies for small and medium business customers (e.g., managing teams, credit cards, rewards, payments, vendors, expenses, automations)
- Leverage product design expertise to elevate design practice quality and maturity at Capital One
- Oversee and optimize the use of tools, platforms, frameworks, and design systems in collaboration with cross-functional partners
- Enable team to develop artifacts including vision stories, journey maps, blueprints, high-fidelity designs, and prototypes
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the employment type for this position?
This is a full-time position.
Is this role remote or does it require office work?
This information is not specified in the job description.
What skills and experience are required for the Director, Business Solutions Design role?
The role requires leadership of a cross-disciplinary team of design leaders and designers, deep collaboration with research, Product, and Technology teams, identifying high-leverage opportunities with executives, and leading complex design projects across channels like web, mobile, and emerging technologies such as agentic AI.
What is the company culture like at Capital One?
Capital One values collaboration, openness, innovation powered by perspective, teamwork, respect, humility, and a mission to change banking for good, with a thriving environment of authenticity, healthy critique, diversity of thought, and belonging.
What makes a strong candidate for this Director role?
A strong candidate is a creative innovator who can lead design teams, collaborate across functions, advocate for opportunities with executives, and deliver high-impact designs, thriving in an environment of experimentation, learning, and customer focus.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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