Director, Business Process Effectiveness at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, TechnologyIndustries

Requirements

Strong understanding of key financial processes to support production defect root cause analysis, challenge stakeholders, and resolve finance defects impacting production
Ability to exercise independent judgment and discretion in matters of significance
Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary
Understanding of Comcast's Operating Principles and commitment to owning the customer experience

Responsibilities

Provide leadership and direction within the department and on cross-functional teams managing strategic process transformation across all business lines
Act as part of a core team defining cohesive plans capturing technology, people, and process, with focus on planning, change management, and communications
Define future state 'Best-in-Class' solutions and ensure successful deployment for operational components in Sales, Marketing, and ordering service
Reduce variation from processes to achieve simplification and operational efficiencies
Create clearly defined, mutually agreeable success metrics for new systems or processes and establish plans to track, monitor, and measure them
Use a methodical, collaborative approach: measure processes, define problem statements, perform gap analysis, standardize best practices, and enable continuous improvement
Develop repeatable, scalable plans and processes to speed time to market and improve operational efficiency
Interact closely with matrixed cross-functional teams (field and corporate) to secure alignment and solution excellence
Foster an environment of empowerment, openness, inclusion, and objectivity to deliver organization-wide solutions
Work with HR on plans for change management, communication, and training needs
Own the Orion bill presentment platform Britebill, driving ongoing bill cycle operations and enhancements for CB Systems (Orion)
Manage all commitments within assigned organization and dependencies across the department
Perform other duties and responsibilities as assigned

Skills

Process Transformation

Change Management

Operating Models

Success Metrics

Sales Processes

Marketing Processes

Ordering Processes

Strategic Planning

Cross-Functional Leadership

Process Simplification

Operational Efficiency

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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